TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer
About TTM
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market .
Additional information can be found at www.ttm.com
Skills/Qualifications:
The Client Services Support Technician is responsible for addressing the following:
• Help Desk calls from company user base
• Creates the initial record of the request
• Resolves all Level One end-user problems
• Identify, evaluate and solve end-user workstation problems
• Support and train end-users in a wide range of software applications
• As needed; read, understand and apply complex technical information
• Contacts third-party vendors for warranty service repair
• Maintains punctual and predictable attendance
• Assist site with after-hours support needs
• Member of on-call after hours rotation for supporting site
• Ability to work with minimal supervision
• Work closely to learn and share technical skills with other team members
• Good Communication Skills
• Master new computer technology
• Maintain cooperative working relationships
• Demonstrate sensitivity to, and respect for, a diverse population
• Dedicated Customer Service skills
• Active and supporting team member with eager, can-do attitude
• Strong knowledge of current desktop and laptop operating systems and hardware
• Ability to install and troubleshoot Microsoft Office and other desktop applications
• Skilled network and printing troubleshooting and problem resolution
• Ability to quickly learn and adapt to new technologies and processes
• Familiar with Terminal Services, Bomgar, VPN, Remote Desktop and other remote access applications
• Must excel in an environment where exceeding customer expectation is the key objective
• Strong reading, documentation and basic math skills are required
Responsibilities:
Shares responsibilities with other team members in the following roles:
Helpdesk Call Center
o Provide technical software, hardware and network problem resolution in a call center environment.
o Perform question/problem diagnosis and guiding users through step-by-step solutions.
o Identifies, diagnoses, and resolves Level One problems for user’s computer software and hardware, network, and internet connection problems
o Clearly communicate technical solutions to end-users in a user friendly, professional manner.
o Provide one-on-one end-user training as needed.
o Escalate more complex end-user problems to the appropriate team members. o Provides one-on-one end-user problem resolution over the phone for company approved Computer (PC) software.
o Assists in creating materials for end-user frequently asked questions (FAQs). •
Desktop Support
o Conduct hardware and software inventory database maintenance, reporting, and perform related work as required.
o Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
o Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail, Internet, and network access problems.
o Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
o Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.
o Helps install local area network cabling systems and equipment such as network interface cards, servers and switches.
Account Administration
o Active Directory user account maintenance
o Manage VOIP
o Assist users with AirWatch iPhone/Android activations
o WebEx Meeting…