TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer
About TTM
TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market .
Additional information can be found at www.ttm.com
Duties and Responsibilities:
Address customer’s needs and concerns to develop and maintain strong relationships
Drive business development though new account acquisition and revenue growth within existing accounts
Follow up on open quotes and business opportunities for TTM’s full product portfolio
Work with the TTM support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities
Work within TTM sales to provide guidance and support at the different TTM regional sites
Work with internal departments to ensure customer needs are understood and satisfied.
Participate in sales activities, presentations, negotiations and QBRs at the customer’s designated site
Develop and present strategic plans for growth
Actively work within the Customer Relationship Management Tool (MS Dynamics) to load opportunities, manage customer and account information and provide key account information on a frequent basis.
Presentations to customers and TTM management and support teams as needed
Initiate, recommend and provide solutions to customers
Provide communications and guidance to TTM divisions (all sites globally) in support of the customer’s initiatives and expectations
Monitor the performance levels of TTM and work with the site level management to drive improvement if needed
Work with engineering, supply chain, accounting, engineering, production, customer service and others to provide solutions and closure on business issues as they may occur
Provide monthly updates and detail regarding controlled business
Support any special projects, programs, or other duties assigned by TTM management
Written correspondence to customers and TTM employees and management as needed
Essential Knowledge and Skills:
Is actively involved with the external and internal corporate teams to promote the highest levels of customer satisfaction and revenue growth
Maintains a working knowledge of the manufacturing processes & systems in order to communicate effectively with their external and internal customers
Experience with office tools including but not limited to CRM, Word, Excel, and PowerPoint
Knowledge of Printed Circuit and/or Electronics Manufacturing Service (EMS) processing and materials is required
Maintains a working knowledge of industry certifications and requirements for different market segments
Knowledge of ISO 9001, AS9100 and ISO 140001 standards is preferred
Ability to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction
Decision making with respect to matching strategies and capabilities with customer demands well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form
Education and Experience:
Bachelor of Science degree
A technical background is encouraged
International experience preferred
Exceptional communication skills and ability to read, write and understand the English language
Proven history of successful sales performance, of providing customer service and support that exceeds expectations
Excellent attention to detail; excellent organizational and prioritization…