Posting Close Date
Applicants must submit their completed application by 12-07-2026 at 11:59 p.m. MST Application and Special Instructions
The minimum age to apply for this position is 18 years old.
Applicants for this position will be required to complete a Preliminary Applicant
Questionnaire (PAQ) by 5:00 PM on Tuesday, December 8, 2026. The link to the PAQ will be emailed separately after your application is submitted.
The recruitment process includes a written assessment that is scheduled
to be administered on Friday, January 8, 2027. This is the ONLY DATE the assessment will be offered. Please BLOCK YOUR CALENDAR NOW to ensure you will be able to attend the assessment. The assessment is offered IN-PERSON ONLY; there is no remote option.
The CSO Academy is scheduled to start on Monday, June 7, 2027.
Important details regarding the Community Service Officer position:
*Incumbents will be required to work rotating shifts to include days, nights, weekends, and holidays.
*Overtime will be required as necessary.
*The training process is extensive; incumbents will attend an academy that is 9 weeks long and requires a high level of commitment and time dedication.
*The probation period is 18 months.
*Work is fast-paced and often stressful. It requires the ability to adjust quickly to changing job assignments and the ability to safeguard confidential information.
*Incumbents will often be exposed to highly sensitive and graphic content to include written documentation, photos and other evidence collected as part of investigative reports.
*This position requires the ability to safely drive both sedan and SUV-type vehicles during daylight and nighttime hours. This requirement also includes times of inclement weather.
*Incumbents will be frequently exposed to severe weather conditions to include
excessive heat and heavy rain.
Candidates placed on the Civil Service Eligibility List must successfully pass the
following:
*An extensive background investigation, including local, state and national
criminal and fingerprint checks
*Motor Vehicle History
*Pre-employment medical testing which includes: Basic Physical, Long Audio Test, Respirator Physical, Hep B Vaccine, MMR, TB Skin Test, Non-NIDA Drug Test, 30 lb Lift Test Position Specific Summary
The Community Service Officer position at the City of Tucson’s Police Department responds to and investigates non-emergency crimes, accidents, and dispatched calls. Provides front-facing customer service to members of the public at police facilities. Engages in field duties that do not involve enforcement of state laws, investigation of violent crimes, or responding to emergencies.
Work is performed under the supervision of a Police Sergeant. This position does not supervise.
Duties and Responsibilities
Investigates non-violent crimes by interviewing witnesses and victims, dusting for fingerprints, gathering, tagging and storing evidence, taking photographs, confirming status of stolen property, initiating recovery procedures, and preparing reports. Testifies in court about actions performed when required.
Responds to and investigates traffic collisions by securing the scene, providing point control, clearing the roadway, interviewing drivers and witnesses, arranging for medical care if necessary, taking photographs, entering information into a computer and preparing reports. Testifies in court about actions performed when required.,
Provides customer service by answering the telephone, responds to requests for information, and refers callers to other agencies and resources. Gathers, records, and enters information to complete police reports.
Conducts proactive patrols at city parks and businesses and recovers located property. Enforces parking ordinances by issuing tickets, warnings, and towing vehicles. Participates in missing person searches. Directs traffic for collision scenes, special events, and traffic congestion.
Attends neighborhood meetings to provide crime trend information and…