United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member.
Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.
Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.
This job might be for you if:
You are a dependable team player with a positive attitude
You obtain the aptitude to work in a critical thinking atmosphere
You enjoy a self-paced, educational work environment
You enjoy speaking with and helping people
You are empathetic and solution oriented
You are comfortable with eLearning and remote leadership management
You are comfortable navigating multiple computer programs at one time
Minimum Qualifications:
Must be fluent in both English and French
Complete Criteria Assessments: Tech Skills + Game
Ability to express sympathy, empathy and compassion
Critical thinker and ability to adapt
Intermediate keyboarding and computer skills
Active and Attentive listener
Ability to type while talking (40 WPM or higher is a plus)
Ability to formulate sentences through written text
Ability to navigate and use multiple computer programs at once
Excellent verbal communication and listening skills
Clear speaking voice
General knowledge of U.S. and Canada geography
General knowledge of how to map a location using various programs or applications
Willingness to incorporate feedback to constantly improve performance
Possess can-do-confidence
Perks of joining the U-Haul Team!
Compensation:
U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws).
Exclusive U-Haul Benefits Designed for Your Success:
At U-Haul, our Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.
Scheduling Requirements:
Roadside Assistance is open 24/7/365 to assist customers
The total number of hours scheduled each week will be based on business needs
Must be available on the weekend. Schedules may include both weekend days, Saturday and Sunday, for up to 8 hours both days.
Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.
Shifts Available :
Full Time Shift : Monday, Wednesday, Thursday, Friday, and Saturday between 12:00 AM – 8:30 AM (Arizona time)
Part Time Shift : Monday, Thursday, Friday, Saturday, and Sunday between 6:00 PM – 12:00 AM (Arizona time)
A note about how we schedule : Preferences to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if preferences to work do not align with the needs of the business the result may be less hours scheduled.
Education and Development (Training) Explained:
Self-motivated education at our very own U-Haul…