United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.
Location:
20 E Thomas Rd, Phoenix, Arizona 85012 United States of America
To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
Risk Management is seeking a highly organized, detail-oriented Workers' Compensation Injury Counselor to serve Team Member who have been injured on the job. Under the direction of the Workers’ Compensation Program Lead and Director of Risk Management, the successful candidate will coordinate all related activity with local team management, the Third-Party Administrator, medical case management (when appropriate), and outside counsel (when necessary) in bringing each Workers’ Comp claim to its best possible resolution.
Essential Duties:
Assist, support and guide injured Team members through the workers’ compensation claims process, addressing questions as needed.
Promptly and thoroughly investigate newly reported work-related injuries to determine compensability.
Ensure injured Team members receive the appropriate medical care throughout the claims process.
Maintain accurate, current records for each claim, incident details, and financial information.
Maintain appropriate levels of communication with all parties involved.
Coordinate with facility managers and U-Haul executive management to facilitate Return to Work when feasible and appropriate.
Manage all key components (including medical, indemnity, legal) of each claim to ensure optimum handling and best possible solution.
Coordinate settlement negotiations.
Coordinate activities with vendor partners (MSAs, surveillance, diagnostic testing, subrogation, etc.).
Assist with bill/invoice review (review, reconciliation, submittal).
Assist WC Program Lead with mentoring/training other Injury Counselors as necessary.
Requirements:
In-depth knowledge of Workers’ Compensation claims handling process, and a minimum of two years’ experience in managing Indemnity claims, and/or serving as liaison between injured workers and insurance professionals.
Proficiency in managing expectations from business partners such as attorneys, claims adjusters, and vendors.
Proficiency in the determination of injury claim values based on available medical and legal factors.
Ability to work under pressure and meet deadlines.
Successful candidates will have proven successful track record of being hard-hitting, enthusiastic individuals who accomplish goals in a fast-paced work environment.
Strong research skills
Superb verbal and written communication and organization skills
Attention to detail
Strong multi-tasking skills
Teamwork and desire to help people
Strong aptitude for technology
U ‑ Haul Offers:
Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident &…