United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.
Location:
20 East Thomas Road, Phoenix, Arizona 85012 United States of America
To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
Under the direction of the Manager, Workplace Solutions and Standards, review and respond to employee relations concerns, including complaints of discrimination, harassment, and retaliation involving current and former U-Haul Team Members in a timely and effective manner. Ensure compliance with federal, state, and local employment laws by educating leadership and providing resolution options for consideration.
Primary Responsibilities:
Reasonable and predictable attendance is essential.
Respond to telephone calls and written communication.
Maintain effective working relationships with Managers to resolve concerns in alignment with Company policies and procedures.
Review and analyze employee relations concerns, gather relevant information, and document outcomes in record-keeping platforms.
Assist Team Members by providing confident, professional, and quality service during every interaction.
Provide best practices to management regarding performance management, corrective action, and policy application.
Assist with review and maintenance of Company policies and procedures.
Escalate high-priority and/or high-risk situations to the Manager, Workplace Solutions and Standards for partnership.
Additional Duties Performed Occasionally or Infrequently:
Assist with HR technology initiatives by testing system enhancements, documenting results, submitting and monitoring support tickets, and collaborating with technical teams to resolve issues.
Provide backup support for the preparation and submission of position statements and responses to federal, state, and local employment-related agencies, including gathering documentation and coordinating with internal stakeholders.
Participate in ongoing education by attending workshops and completing U-Haul University courses and/or similar external education, such as attending employment law seminars or webinars.
Education and Experience :
2-3 years of related professional experience, preferably in Human Resources, Employee Relations, Compliance, or workplace investigations.
Bachelor's degree in Human Resources, Psychology, Business or similar is preferred but not required.
U ‑ Haul Offers:
Medical insurance
Prescription drug plans
Dental & Vision plan with hearing care discounts
Onsite medical clinic for team members and eligible family members
New indoor fitness gym (Midtown Phoenix campus)
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U‑Haul Kids Program
24‑Hour Nurse Line
Wellness Program (Healthier You initiatives & challenges)
Mindset App Reimbursement
Pet Insurance & Wellness plans
Career stability
Opportunities for advancement
Valuable on‑the‑job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U‑Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company‑paid life insurance
Voluntary life insurance options
Short-Term and Long‑Term Disability
Critical Illness, Accident & Hospital Indemnity plans
Business & business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U‑Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program…