At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
As a Business Operations Analyst within Transaction Processing & Shared Services (TPSS), you’ll help improve how operational processes work across the organization, with a focus on efficiency, customer outcomes, scalability, and controls. You’ll partner across business, operations, technology, and other teams to understand business needs, analyze end-to-end processes and operational data, and turn findings into practical, measurable improvements. In this role, you’ll identify process inefficiencies, bottlenecks, control gaps, and customer pain points; develop future-state processes and business requirements; and help evaluate solutions based on risk, cost, benefits, and business impact. You’ll also support testing and implementation readiness, develop performance measures, and monitor results to help ensure changes deliver their intended outcomes. Using structured problem-solving, process mapping, data analysis, and approved AI tools, you’ll help teams make informed decisions, strengthen processes, and identify opportunities for continuous improvement while maintaining appropriate human validation and safeguards for sensitive data.
Basic Qualifications
Bachelor's degree, or equivalent work experience.
Typically five or more years of experience in business analysis, process improvement, operations analysis, systems analysis, or a related field.
Preferred Skills/Experience
Thorough knowledge of the assigned business area's processes, policies, procedures, products, controls, and applicable regulatory requirements
Strong business analysis and process improvement skills, including requirements gathering, process mapping, root-cause analysis, solution assessment, and documentation
Ability to analyze operational and performance data, identify trends and opportunities, quantify impacts, and measure results
Working knowledge of continuous improvement, operational risk, controls, and change readiness
Experience developing test scenarios, supporting user acceptance testing, documenting issues, and validating results
Ability to manage multiple assignments and deadlines with appropriate direction and escalation
Strong written and verbal communication, facilitation, and presentation skills
Proficiency with Microsoft Office and process-mapping or data-analysis tools
Ability to use approved AI tools to support analysis, process design, documentation, and efficiency improvements, including effective prompting, output validation, and responsible handling of sensitive data
Location expectations
This role requires working from a U.S. Bank location three (3) or more days per week.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption…