At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
We are seeking an experienced and highly motivated Senior Process Design Lead to support process design, optimization, and implementation efforts across the Sales, Credit & Servicing Center of Excellence.
This role will focus on driving business process transformation and operational excellence across key platforms including Salesforce, nCino, Zafin and PrecisionLender. The role will collaborate across business lines and functional areas to assess current-state processes, design future-state, influence best practices and recommend innovative solutions that improve efficiency, scalability and user experience.
The ideal candidate will possess strong problem-solving and critical-thinking skills, exceptional communication abilities, and a proven track record of building partnerships and driving outcomes in a fast-paced, highly collaborative environment.
Key Responsibilities:
Analyze and document processes using industry-standard methodologies
Develop future-state process models to enhance efficiency and effectiveness
Partner with stakeholders to optimize efficiencies and align processes to strategic objectives
Gather requirements from business lines ensuring process changes align to business needs
Translate business requirements into actionable process improvements
Support platform enhancements that impact process execution and partner closely with product owners to drive delivery
Gather feedback and iterate processes based on user experience
Ensure processes align with regulatory, compliance and industry best practices
Recommend and drive continuous improvements to optimize efficiency
Build strong relationships with key partners to align on expectations and resolve conflicts
Basic Qualifications:
Typically has six or more years of related work experience
Preferred Skills and Experience:
Salesforce and nCino knowledge preferred
Expert knowledge of assigned business line or functional area
Demonstrated management and leadership skills
Excellent communication, organizational and problem-solving skills
Advanced knowledge of project management
Excellent verbal and written communication skills
Bachelor's degree, or equivalent work experience
**The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.**
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here .
U.S. Bank is an equal opportunity employer.…