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Closing Date:
Type of Position:
IT Support
Workstudy Position:
No
Job Type:
Regular
Work Shift:
Sponsorship Available:
No
Institution Name:
University of Arkansas Community College at Batesville
The University of Arkansas Community College at Batesville (UACCB) is a comprehensive community college committed to providing learning experiences that improve the lives of those we serve.
UACCB provides affordable access to technical education and college transfer programs that meet the diverse higher education needs of the citizens of north central Arkansas. These programs are provided to the traditional college student as well as to high school students through a state approved Secondary Area Career Center. The College also promotes economic development and an enhanced quality of life for the community through adult education, developmental education, customized business and industry training, and continuing education programs.
UACCB's mission is to provide quality educational opportunities within a supportive learning environment. We promote success through community partnerships, responsive programs, and an enduring commitment to improvement.
Thank you for your interest. We hope you will be joining us soon!
After reviewing the Job Duties and Qualifications listed below, click the Apply button at the top of the page to begin the application process.
If you have a disability and need assistance with the hiring process or for general application assistance, please contact the Human Resource Office at (870) 612-2045.
Department:
Director Information Svcs
Department's Website:
Summary of Job Duties:
Basic Functions
Responsible for a wide range of activities related to computer/IT support, this includes but is not limited to; providing support to end users on a variety of issues including identification, research, and resolution of technical problems, running cable to connect devices to the network, assistance with account access issues, as well as many other IT related activities.
Caring Campus Responsibilities: As a member of the UACCB community, each employee is responsible for advancing the Caring Campus culture to enhance student connection and success and to embody the campus purpose: Improve Lives. Key duties include adhering to the campus name badge policy, treating all visitors as guests, engaging with the campus community by reviewing institutional communications, participating in campus events, and supporting a collaborative, positive workplace environment.
Position Duties
25% - End-user tech support (hardware, software, network)
Providing tech support for faculty, staff and students on a variety of issues related to hardware,
software and peripheral equipment and/or basic network issues. In regards to faculty and/or staff, this may include classroom technology as well as office technology. This includes assisting with login issues as well as assistance with the software resources that we provide for students as well as faculty and/or staff.
20% - Device management and employee onboarding
Setup devices in device management system for users and distribute appropriately. Coordinate with HR as necessary for onboarding employees.
20% - HelpDesk ticket handling and coordination
Manage and maintain the IT helpdesk by…