Job Title
Program Assistant
Job Category
CUPE 2950
Job Profile
CUPE 2950 Salaried - Program Assistant 2 (Gr5)
Job Family Group
Staff - Union
Department
Continuing Pharmacy Professional Development | Faculty of Pharmaceutical Sciences
Compensation Range
$4,576.00 - $4,808.00 CAD Monthly
Job End Date
December 31, 2027
Posting End Date
November 25, 2026
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
This is a one-year term position with the possibility of an extension.
This role is expected to start at Grade 5 Step 1 ($4,576 monthly).
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
Continuing Pharmacy Professional Development (CPPD) within the UBC Faculty of Pharmaceutical Sciences develops and delivers continuing education and professional development programs for pharmacists and other healthcare professionals across British Columbia and beyond. CPPD manages a diverse and growing portfolio of accredited and non-accredited educational programs, including online courses, webinars, certificate programs, live events, and other professional development initiatives that support pharmacy practice and healthcare delivery.
The Program Assistant provides administrative and operational support for the Pharmacy Opioid Agonist Treatment (P-OAT) Training Program and contributes to the administration of Continuing Pharmacy Professional Development (CPPD) educational programs and operations. The position coordinates learner registration and communications, online learning administration, webinar and event logistics, records management, financial administration, reporting activities, and day-to-day program operations to support the successful delivery of educational programs and services.
The Program Assistant serves as an important point of contact for learners, instructors, subject matter experts, partners, and stakeholders and therefore requires a strong customer service orientation, exceptional written and verbal communication skills, excellent attention to detail, and a consistently professional demeanour.
Organizational Status
Reports to the Director, Continuing Pharmacy Professional Development (CPPD).
The position works closely with the Program Development Manager and Senior Program Assistant and has primary responsibility for administrative support related to the Pharmacy Opioid Agonist Treatment (P-OAT) Training Program.
The incumbent interacts regularly with staff and faculty within the Faculty of Pharmaceutical Sciences as well as other University departments and external organizations.
Work Performed
Provides broad-based program and administrative support for CPPD educational programs and operations, including but not limited to the tasks listed below.
Program and Learner Administration
Responds to complex inquiries by telephone, email, and other communication channels from instructors, facilitators and other stakeholders and provides accurate information and guidance regarding educational programs, registration, enrolment, requirements, and also other services, and processes.
Supports registration, enrolment, transfer, withdrawal, waitlist, and certificate processes for educational programs and events.
Enters, validates and maintains accurate learner and program records and tracking systems using established procedures ensuring data accuracy and consistency
Consolidates and reconciles learner and program data to generates reports related to program registrations, attendance, completion, and learner participation.
Supports administration of accredited and non-accredited educational activities.
Assists with monitoring learner progression and course completion…