Department
Booth IT: Service Management
About the Department
The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.
Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.
Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 61,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.
As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.
Job Summary
The Audio Visual Technician provides second-shift technical support for Chicago Booth faculty, staff, students, and guests at the Harper Center. The Technician is the primary on-site AV resource for MBA classes held in the afternoon and evening, ensuring classrooms are ready, reliable, and quickly restored when problems occur. Work centers on classroom AV and control systems, hybrid and recorded class technology, and the Windows, macOS, and mobile devices used in those spaces. The Technician also assists with Booth live events and responds to other one-off AV requests as they arise, including setup, operation, and strike. This position is essential to maintaining MBA class coverage.
This position is not eligible for employer-sponsored employment authorization.
Responsibilities
Provides on-site AV support during the second shift, 11:30 a.m. – 8:00 p.m., with primary responsibility for afternoon and evening MBA classes. Works occasional Saturdays or other off-hours as needed for live events.
Performs pre-class room checks and setups, and monitors active classes to confirm audio, video, display, camera, and microphone systems are functioning before and during sessions.
Supports classroom AV systems built on Crestron or similar control platforms, including multi-source, multi-display room configurations, DSP-based audio, and networked (AV-over-IP) signal distribution.
Supports hybrid and remote learning technology, including ceiling and lectern microphones, PTZ and tracking cameras, in-room conferencing (Zoom and Microsoft Teams), and lecture capture and recording.
Supports wireless presentation and content-sharing tools, such as AirPlay, Miracast, and wireless presentation platforms, alongside wired inputs for faculty, staff, and guest presenters.
Troubleshoots AV, control, and network-connected device issues in real time; applies temporary workarounds to keep classes running; and documents root causes and permanent fixes.
Uses remote monitoring and management tools, where available, to identify and address room and device issues proactively, and logs all requests and incidents in the department's ticketing system.
Escalates unresolved or recurring issues to the AV Team Lead and assists with room maintenance, firmware and software updates, and system testing as assigned.
Assists with Booth live events, such…