UFP Factory Built- Northwest
Be the connection that keeps our customers, production, and shipping moving together.
UFP Factory Built is looking for a Customer Service Coordinator who is organized, responsive, detail-oriented, and enjoys helping customers.
This position plays an important role in the customer order process. You'll be responsible for entering and maintaining sales orders, responding to customer questions and concerns, and coordinating with our production and shipping teams when orders require changes, adjustments, or additional attention.
This is a great opportunity for someone who enjoys customer interaction, problem-solving, and working with multiple teams to keep things moving.
What You'll Do
Enter and process customer sales orders accurately and efficiently
Review order information for accuracy and completeness
Maintain frequent communication with customers regarding their orders and requests
Respond to customer questions, concerns, and basic issues
Escalate more complex customer concerns when appropriate
Process customer-requested order changes and adjustments
Coordinate with production and shipping regarding hot orders, priority needs, and changes
Communicate special order requirements to the appropriate internal teams
Monitor open orders and help communicate status updates when needed
Work with account managers to support customer requests and resolve order-related issues
Maintain positive and professional customer relationships
Assist with customer samples and other product-related requests
Maintain accurate customer and order information
Prepare reports and correspondence as needed
Participate in product training as appropriate
Perform other duties as assigned
What We're Looking For
High school diploma or equivalent
0-2 years of experience, preferably in customer service, order entry, administrative support, manufacturing, or a related environment
Strong customer service and communication skills
Bilingual English/Spanish skills are a plus, but not required
Excellent attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and follow-through
Ability to work effectively with customers and internal teams
Comfortable communicating with production and shipping teams regarding changing priorities
Working knowledge of Microsoft Excel, Word, and Outlook
Ability to learn company systems, products, and processes
Dependable, organized, and team-oriented
You'll Be Successful Here If You...
Enjoy helping customers and solving problems
Catch details others might miss
Stay calm when priorities change
Communicate clearly and promptly
Take ownership of getting questions answered
Understand that a customer request sometimes requires coordination across several teams
Are comfortable picking up the phone and working through an issue
Follow through until an order or customer concern is resolved
Why This Role Matters
Our customers depend on accurate orders, timely communication, and reliable service.
As a Customer Service Coordinator, you'll help connect customer needs with what is happening inside our operation. When an order changes or something becomes a priority, you'll help make sure the right people in production and shipping have the information they need.
You won't just be entering orders. You'll be helping us deliver a better customer experience.
The Company is an Equal Opportunity Employer
Benefits currently offered include:
Medical insurance
Health savings account with company contribution
Dental insurance
Vision insurance
Basic and voluntary life insurance
Disability insurance
401(k) plan with company match
Paid vacation and holidays
Stock purchase program with employee discount
Educational reimbursement
Wellness programs and challenges
Other supplemental benefits
The Company is an Equal Opportunity Employer.