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The University of Miami UHealth Department of Orthopedics has an exciting opportunity for a full time Clinical Business Operations Representative 2 to work in Miami, FL. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.
CORE JOB FUNCTIONS
1. Assists the department in managing expectations surrounding pre and post patient care.
2. Obtains or reviews all patient demographic information, insurance information and referral numbers.
3. Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
4. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
5. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
6. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
7. Provides coverage for responsibilities of co-workers when assigned or as need arises.
8. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
9. Maintains confidentiality of all information.
10. Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary .
CORE QUALIFICATIONS
Education:
High School Diploma or equivalent/relevant experience, certification or license
Experience:
Minimum 1 year of relevant experience required
Department Specific Functions:
The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations of the University of Miami Department of Orthopedics. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, Resolving CRMS, in Baskets, writing letters, rescheduling clinics from bumped schedules and scheduling patients efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to Orthopedic trauma division and the University of Miami Orthopedic departmental service standard.
Is responsible for assisting the orthopedic department in managing expectations surrounding pre-and-post-op patient care.
Triage patient's telephone calls and answer any questions or solving problems as appropriate. If necessary, transfer calls or directly communicate to the provider or APP should the call require immediate attention.
Is responsible for scheduling, rescheduling, and cancelling clinic appointments as required per provider, app or nurse manager request following the proper process.
Working the CRM work queue and clearing the CRM successfully by resolving them.
Is responsible for monitoring access to new appointments and management of any waiting lists for appointments.
Is responsible for managing the…