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Clinical Business Operations Representative 3
The University of Miami/UHealth department of Neurology has exciting opportunity for a Full Time Clinical Business Operations Representative 3 to work in Miami, FL. The Clinical Business Operations Representative 3 facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 3 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.
Core Responsibilities
Assists the department in managing expectations surrounding pre- and post-patient care.
Obtains or reviews all patient demographic information, insurance information, and referral numbers.
Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co-workers when assigned or as need arises.
Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Department Specific Functions
Patient Access and Scheduling
Answer incoming calls, manage patient messages through UChart, and respond to inquiries from patients, providers, and internal and external customers. Route clinical concerns requiring assessment to appropriate licensed clinical personnel.
Coordinate and optimize physician clinical schedules, including appointment availability, cancellations, rescheduling, and unanticipated openings to maximize patient access.
Serve as a primary point of contact for patient scheduling and coordination across UHealth clinical locations and satellite facilities.
Collaborate with clinical operations staff, providers, and scheduling teams to ensure efficient patient flow, appointment coordination, and continuity of clinical services.
Support Rapid Care scheduling workflows, including appointment scheduling, patient confirmations, scheduling adjustments, and timely communication with providers and clinical teams.
Monitor provider templates and appointment availability, proactively identifying scheduling opportunities and escalating barriers that may impact patient access.
Coordinate appointments for VIP patients as needed, ensuring timely communication and appropriate follow-up.
Maintain accurate clinical scheduling records and ensure scheduling information is organized, accessible, and communicated to appropriate stakeholders.
Patient Escalations
Receive, review, and coordinate patient-related escalations, ensuring timely communication, appropriate follow-up, and resolution.
Track outstanding patient escalations, monitor resolution status, and escalate complex or unresolved matters to clinical leadership as appropriate.
Medical Records, Imaging, and Fax…