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The University of Miami, Bascom Palmer Eye Institute, Department of Physician & Logistics, has an exciting full time opportunity for a Clinical Program Coordinator in Miami, Florida.
The Clinical Program Coordinator (H) assists in the development, organization, production, and evaluation of various departmental program offerings within the assigned unit. Moreover, this employee provides general oversight to daily program activities in support of the University’s mission. The Clinical Program Coordinator (H) may also monitor the financial performance of programs to meet departmental goals and assists with short-and long-range budgetary planning.
CORE JOB FUNCTIONS
Evaluates program effectiveness, analyzes results, and recommends appropriate action.
Coordinates program activities with other program, department or staff activities, ensuring optimum efficiency.
Trains, develops, and empowers staff to effectively perform their jobs.
Acts as a main point of contact for project funders, advisors, speakers, and participants, and recruits program participants, members, and volunteers.
Develops cooperative relationships with patients and families by projecting a positive image and creating a professional atmosphere.
Develops program communications and promotional literature for distribution, including newsletters, brochures, and flyers.
Prepares periodic reports, financial statements, and records for management or outside agencies.
Maintains patient confidentiality as well as the confidentiality of hospital business information.
Oversees the maintenance of established supply levels in unit and supply rooms.
Adheres to University and unit-level policies and procedures and safeguards University assets.
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This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education: Bachelor’s degree in relevant field
Experience: Minimum 2 years of relevant experience
Medical Assistant or other formal medical training preferred
Knowledge, Skills and Attitudes:
Ability to communicate effectively in both oral and written form.
Ability to handle difficult and stressful situations with professional composure. Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.
Department Specific Functions
Primarily responsible for providing support to assigned clinical specialties and providers in effort to ensure the successful coordination of care for patients throughout their journey.
Addresses and documents patient inquiries and communications in a timely manner through answering patient phone calls, monitoring EMR messages and tasks, and escalating/assigning requests as needed to ensure proper resolution.
Provides coordination and support to clinical practices, providers, clinical support staff, and patients.
Proactively assesses patient volumes and clinic flow among assigned specialties, improves the distribution of patient assignments to promote efficiency, and escalates patient scheduling issues to the clinical logistics team to facilitate optimization of scheduling templates.
Assists physicians with clinical activities to resolve any delays and guides patients as needed through each step of their appointment in order to improve the overall patient experience.
Reviews provider schedules in advance to ensure patients are scheduled appropriately and all pre-appointment requirements have been completed such as referrals, insurance authorizations for medication and procedures, test orders, etc.
Assists in scheduling patients as needed and follows up with patients who cancel, reschedule, or do not show for their appointments…