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The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for Patient Navigator, High - Risk Ophthalmology Registry in Miami, Florida.
The Patient Navigator facilitates patients’ ability to obtain services by identifying barriers to care, coordinating the development of treatment plans, and monitoring the implementation and follow-up of services ordered by caregivers.
CORE JOB FUNCTIONS
Conducts patient evaluations to obtain information necessary for the development of an effective treatment plan.
Ensures patients have access to insurance and social service programs for which they are eligible.
Provides patient reminders of upcoming appointments and acts as liaison between patients and providers.
Identifies and resolves real or perceived barriers to care.
Educates and counsels patients on issues related to their health and life situations.
Maintains current knowledge of community health, welfare resources, and any other programs available to patients.
Handle patient communications and contact healthcare facilities for medical records.
Address care gaps with the nurse navigator.
Prepares, tracks, and processes medical records and pathology specimens. Reviews and files medical records for completeness; use tracking systems for accurate documentation.
Provides administrative support to the department by answering phones, address inquiries, and direct calls or take messages, Copy, fax, emailing, and mailing records while ensuring confidentiality.
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
CORE QUALIFICATIONS
Education:
High School Diploma or equivalent/relevant experience, certification or license
Certification and Licensing:
Refer to department description for applicable certification requirements
Experience:
Minimum 1 year of relevant experience required
Knowledge, Skills and Abilities:
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.
DEPARTMENT ADDENDUM
Department: Bascom Palmer Eye Institute (BPEI)
Department Specific Functions: BPEI High-Risk Ophthalmology Registry Navigation
Primary Duties and Responsibilities (For Non-exempt Employees Include Percent of Effort):
Reviews the High-Risk Ophthalmology Overdue Registry daily in UChart (Epic) and prioritizes outreach according to the BPEI-approved protocol. (10%)
Telephone responsibilities include, but are not limited to, contacting overdue patients, or the parent or guardian of pediatric patients, to explain the importance of follow-up and reengage them in care; supplements calls with MyChart messages, texts, and letters per the outreach cadence. (30%)
Schedules reengaged patients into rescue clinic triage or subspecialty care,…