We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
Job Summary
Universal Music Group (UMG) is the world’s leading music company. We are committed to artistry, innovation, and entrepreneurship, with businesses spanning recorded music, music publishing, merchandising, and audiovisual content across more than 60 countries.
The A/V Senior Manager leads the strategy, architecture, engineering, and operational excellence of UMG’s global audiovisual and workplace technology capabilities. This role enables reliable, secure, and intuitive experiences across conferencing, telephony, meeting rooms, workspace reservation, digital signage, performance spaces, and related collaboration technologies.
Based in Nashville, this is a global leadership role overseeing and enabling a distributed A/V and Workspace Engineering team across Australia, the United States, and the United Kingdom. The leader partners closely with Infrastructure, Facilities, Security, Operations, and business stakeholders to deliver consistent standards while supporting the distinct needs of UMG’s offices, artists, and business functions.
Key Responsibilities
· Strategy and roadmap: Define and execute UMG’s global A/V and workplace technology strategy, translating business needs into a prioritized, outcome-oriented roadmap and investment plan.
· People leadership: Lead, mentor, and develop a high-performing, globally distributed team. Set clear expectations, support career growth, manage performance, and attract and retain exceptional technical talent.
· Architecture and standards: Establish reference architectures, engineering standards, design patterns, and governance for conferencing, telephony, room systems, workspace technology, and associated integrations.
· Portfolio and lifecycle management: Evaluate, select, implement, standardize, and retire platforms and devices across their lifecycle, balancing user experience, interoperability, resilience, security, supportability, and total cost of ownership.
· Service reliability and operations: Strengthen incident, problem, change, and request-management practices; improve service availability; and drive disciplined root-cause analysis and continual service improvement.
· Automation and observability: Create a practical framework for inventory, telemetry, monitoring, automation, capacity planning, and health reporting so that teams can identify issues proactively and make decisions using reliable data.
· Stakeholder partnership: Build trusted relationships with senior leaders, Facilities, Real Estate, Security, Network, End User Computing, Production, and business teams. Explain trade-offs clearly and influence outcomes across organizational boundaries.
· Budget and vendor management: Own or contribute to budget planning, sourcing, contract management, vendor performance, and financial optimization for the A/V and workplace technology portfolio.
· Risk, security, and compliance: Partner with Security and Risk teams to incorporate appropriate access controls, privacy, resilience, data protection, and lifecycle controls into A/V and workplace solutions.
· Innovation and continuous improvement: Monitor industry trends and emerging technologies, test promising capabilities, and recommend adoption when they create measurable value for UMG.
· Executive communication: Provide concise reporting on service health, priorities, risks, investments, roadmap progress, and business outcomes to senior leadership and key…