This position can be based in Denver, St. Louis, or Grand Rapids.
At Unbridled, people matter. While we embrace AI as a tool to help us work smarter, we don’t use it to screen resumes or to conduct interviews on our behalf. Applications are reviewed by a real person on our team, and every interview is conducted by a real person(s). We believe every candidate deserves an authentic, respectful hiring experience.
Our Company
Unbridled is an event management, production, and creative agency delivering intentionally crafted events through our customer-focused approach to creative design, attendee management, program logistics, production, and travel. We believe that in an unbridled atmosphere, talented people are unleashed to imagine and intentionally craft solutions and services that amaze our customers. Our values drive everything we do....and differentiate the Unbridled Brand. We collaborate in each other's destiny, foster a culture of authenticity, and are a business of radical generosity. It's part of why we have a 99% client retention and less than 15% annual employee turnover. You will thrive at Unbridled because we focus on relationships, keep clients first, and put people before process.
Job Description
The Director, Operations Support is responsible for building the operational infrastructure, capabilities, and ways of working that empowers Unbridled’s Commercial organization to scale and perform at its best.
This role leads enterprise workforce planning and resourcing, workflow management, sourcing and supplier relations, and strategic innovation by identifying opportunities to remove friction, improve capacity, strengthen accountability, and increase efficiencies across the organization.
Operating across Client Leadership, Program Delivery, and functional teams, the Director translates business needs into scalable systems and solutions, ensuring Unbridled has the right people, resources, partners, tools, and processes in place to deliver exceptional client experiences today while continuously improving how the organization works for the future.
Successful candidates will have the following:
Strong enterprise and systems thinking with the ability to see across teams, projects, people, and competing priorities.
Proven ability to lead organizational change and translate strategy into practical ways of working.
Deep understanding of event operations, workforce planning, resourcing, and the realities of delivering complex client programs.
Strong commercial and financial acumen with the ability to balance client needs, employee experience, capacity, and business performance.
Ability to build and lead high-performing functional teams while empowering subject matter experts to own their craft.
Experience translating a cross-functional analysis into an organizational structure or staffing recommendation
Strong judgment and executive presence with the ability to make decisions across competing organizational priorities.
Curiosity about emerging technology, AI, automation, and new ways of working. Proven success leading multiple operational support functions within a complex organization.
Preferred Qualifications: 10+ years of experience in events, hospitality, agency operations, professional services, or a related industry.
Significant leadership experience across operations, account management, project delivery, workforce planning, resource management, or cross-functional organizational transformation.
Demonstrated experience developing supplier relationships and negotiation strategies.
Experience implementing or optimizing enterprise systems, workflows, automation, or AI-powered processes.
Active participation in industry organizations such as SITE, MPI, or PCMA.
What you would be doing at Unbridled:
Workforce Planning, Resourcing & Capacity Build an enterprise view of current and future demand, capacity, skills, availability, and resource needs.
Establish a forecast-led resourcing model that helps leaders anticipate needs…