About Understood
Understood is a nonprofit helping millions of people navigate the realities of neurodivergence. We translate trusted knowledge about ADHD, dyslexia, and dyscalculia into clear guidance, practical tools, and community support — so people don’t just feel informed, they feel understood.
Having a shared commitment to our values is a key factor in any hire we make. We have five core values:
Continuously learn.
2. Act with intention.
3. Champion difference.
4. Inspire change.
5. Grow together.
Come be part of an organization with an entrepreneurial spirit that’s helping to shape the world for difference. Together, we can build a world where everyone can reach their full potential.
To learn more about Understood, please visit: www.understood.org .
Who you are
To advance Understood’s mission and to further our impact, we’re hiring a Director of Product Management, reporting to our VP Product .
Millions of people, who navigate neurodivergence or support someone who does, come to Understood.org to find accessible and trustworthy resources grounded in clinical expertise and evidence.
We are seeking a product leader to set the product direction for how artificial intelligence intersects with our users' everyday lives and lead the strategy, definition, and execution of our AI-based consumer products. This is a high-impact, player-coach role that combines hands-on product leadership with leading and developing other product managers (PMs). You will influence the organization through product strategy leadership, deep technical fluency, and a strong focus on the consumer.
You have a track record of leveraging AI to drive positive consumer and business outcomes, managing PMs and partnering cross-functionally to iteratively deliver effective and engaging product experiences.
This is a hybrid role that requires a minimum of three (3) days a week in our NYC office, with a focus on Monday, Tuesday, and Thursday. We are a Mac-based environment, and team members are provided a Mac laptop for their work.
What you’ll do
Drive the AI-enabled product vision: Define and own the strategy and roadmap for our AI-enabled platform that powers a portfolio of personalized consumer solutions, making platform-level tradeoffs based on the needs of the broader portfolio. Additionally, own both the strategy and execution of our flagship consumer-facing AI-chat. Work closely with internal and external subject matter experts to identify and execute on opportunities where machine learning and generative AI can uniquely solve user problems or create new behaviors.
Lead the PM team: Inspire and lead a team of product managers to identify, plan, and deliver high-impact initiatives from zero to one and one and through product-market fit (PMF), regardless of how deeply they leverage AI. Own team priorities and make decisions about talent, resourcing, and how work is allocated across the team.
Navigate AI UX challenges: Design products that effectively handle the non-deterministic nature of AI. Champion solutions for latency, model hallucinations, trust, and privacy while maintaining a frictionless consumer experience. Push the boundaries of what is feasible while managing tradeoffs between model size, cost, and speed, while ensuring we use AI safely and responsibly.
Establish data flywheels: Design intuitive mechanisms for continuous model improvement, ensuring that user interactions create feedback loops that make the product smarter over time.
Build strong cross-functional partnerships with Design, UX Research, Engineering, Subject Matter Experts (e.g., AI researchers, data scientists, clinical experts), Marketing, and Content teams. Make tradeoffs across teams and initiatives when priorities compete.
Define and measure success: Refine and own KPIs that evaluate both the underlying AI performance (accuracy, speed) and the consumer outcome (retention, engagement, and other measures of user value). Use data and insights to shape product strategy,…