- Where
- Rotterdam, Netherlands
- Level
- Mid
As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:
Act as the main point of contact for partners across Europe, handling inquiries via phone and email, including order processing, complaints, and special projects
Build and maintain strong relationships with internal teams and external partners, working closely with sales
Manage orders using SAP and Excel, monitoring status, availability, and ensuring timely delivery
Review and improve existing processes by identifying gaps and suggesting more efficient solutions
Use vendor portals effectively to support daily operations
Provide partners with product information and practical solutions to their queries
Support internal departments such as accounts receivable and marketing
Maintain a high level of service for both internal and external customers
Assist B2B and B2C colleagues when needed