- Where
- Hoofddorp, Netherlands
- Level
- Mid
For the Sales and Support team in Hoofddorp we are looking for a Temporary Account Coordinator Italian and Spanish speaking for 24 hours per week. As an Account Coordinator, you are primarily responsible for all customer contact in the Spanish and Italian speaking regions.
Starting ASAP!
Main tasks: Manage the general sales process by: Support the achievement of the growth plan by safeguarding existing business and expanding business. This involves initiating contact via various channels (email/ phone/ teams) and following up on leads.
Creating quotations and follow up to create contracts including all related tasks (hand out, returns, invoicing etc.)
Administer service enquiries and follow up related tasks
Contract changes (reduction, termination, transfers)
Credit notes
Handling/registration of broken stock/broken padlocks
Manage and maintain customer master data in administrative systems
Provide support and give feedback about market and customer background to respective Key Account Managers as well as relevant colleagues
Handling general enquiries of customers and partners (prices and products, general information, complaints, administrative system)
Maintain and create a high level of customer satisfaction
Identify improvements and potential for market activities and report pro-actively
Monitor and control customer balances
Debtor management (disputes, unallocated payment, direct debit)