Deadline for Applications
November 15, 2026
Hardship Level (not applicable for home-based)
A (least hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate Type
UNOPS LICA4
Target Start Date
2026-12-01
Terms of Reference
The United Nations High Commissioner for Refugees (UNHCR) office was established on December 14, 1950 by the General Assembly of the United Nations. The Agency is mandated to direct and coordinate actions to protect people in refugee status and solve refugee problems. Its main purpose is to safeguard the rights and welfare of refugees. It also has a mandate to help stateless people. For more information on UNHCR, its mandate and operations please visit http://www.unhcr.org.
The Private Sector Partnerships Service (PSP) is responsible for mobilizing resources from the private sector for refugees. Within this area, the Individual Giving (IG) team seeks to reach new audiences through advertising and engaging our current supporters and donors. These private partners are helping us to maximize UNHCR ́s impact and improve its capacity to make a difference by delivering life-saving assistance and sustainable solutions for millions of refugees and displaced people worldwide.
The Database Assistant will support the Individual Giving Database area, reporting directly to PSP’s Data Management Associate and the Individual Giving Officer. The main responsibilities include providing support for the daily operational processes of the Individual Giving area through the preparation of reports and analysis with key performance indicators (KPIs), creation of segmentation lists for vendors, as well as data updating and cleansing. The primary goal is to ensure the team has access to accurate and reliable information to support strategic planning and decision-making to boost income generation and donor database growth.
The Database Assistant will be part of the Database team and will work in collaboration with the Data Management Associate, contributing to data collection and analysis, report development, and ensuring that vendors receive consistent and accurate information essential for the effective execution of daily fundraising activities. The role will also involve supporting new projects and system integrations, such as CRM migration and potential changes to the donation billing structure.
Reporting to the Database Associate, the Database Assistant will be responsible for the following tasks:
• Supporting operational processes involving telemarketing, direct mail, donor journey vendors and all data support related to Individual Giving fundraising.
• Preparing periodic reports, dashboards and analyses with key performance indicators (KPIs), based on Private Sector Partnership team needs.
• Assisting the Data Associate with system migrations activities.
• Identifying data inconsistencies and making necessary corrections to ensure data integrity.
• Completing questionnaires and information requests for market analysis purposes.
• Enter new data into the database.
• Assisting the monitoring current system configurations and assisting in optimizing system setups, including payment gateways, databases, income processing platforms, integrations with fundraising platforms, CMS, CRM, email automation platforms, BI and reporting tools.
• Documenting protocols and procedures related to data management and operations.
• Supporting weekly revenue tracking and preparation of monthly earmarking reports.
3. Monitoring and Progress Controls
• Support the execution and development of all PSP database-related activities.
• Deliver requested data reports or files accurately and within the established timelines of each action or campaign.
• Provide regular status updates to the direct manager.
Standard Job Description
Data Management Assistant
Organizational Setting and Work Relationships
The position is normally supervised by a Professional or Senior General Service staff member who provides the incumbent with…