Job Title: Home Care UKI Commercial Operations Lead
Work Level: WL2C
Location: Kingston, Unilever Sunlight House
ABOUT HOMECARE
Home Care UKI sits at the heart of Unilever’s purpose to make every home a better world and every world a better home. Guided by the Clean Future ambition, the business is reimagining Home Care through superior products, bold innovation, purposeful renovation and a lower environmental footprint. Home Care UK&I is a dynamic and fast-paced market where consumer understanding, brand building, category strategy and commercial excellence need to come together to deliver sustainable, profitable growth. The team works across some of the UK and Ireland’s most loved Home Care brands, with a clear focus on innovation, executional excellence and long-term value creation.
Commercial Operations is critical to navigating this complexity. The role will provide senior leadership across performance management, commercial decision-making and organisational capability, working across Commercial, Customer Development, Marketing, Finance, Supply Chain and Demand Planning.
ROLE PURPOSE
Lead the Home Care UKI Commercial Operations agenda to deliver sustainable, profitable growth. As the strategic performance partner to the Home Care UKI Commercial Lead, the role sets direction for performance governance and integrated commercial planning; converts customer, channel and financial insights into clear choices; and builds the organisation, capability and talent required for consistent execution.
KEY RESPONSIBILITIES
Own the Home Care UKI commercial performance agenda across turnover, market share, underlying sales growth, gross margin, trade investment and key delivery risks.
Lead performance governance and integrated planning, ensuring a single, reliable view of results, forecasts, risks, opportunities and corrective actions.
Partner with Customer Development, Finance and Demand Planning to strengthen forecast accuracy, in-month delivery and timely intervention when performance is off track.
Translate customer, channel, category, consumer and financial insights into clear strategic choices, resource priorities and recommendations for the Home Care UKI Commercial Lead and senior leadership team.
Align Commercial, Customer Development, Marketing, Finance, Supply Chain, R&D and Demand Planning on the priorities and trade-offs that create the greatest value.
Represent Commercial Operations in senior cross-functional forums and lead the resolution of complex commercial issues.
Lead the Commercial Operations organisation, with accountability for team performance, engagement, capability and succession.
Define and deliver the commercial capability roadmap, establishing clear decision rights, governance, tools and ways of working that improve execution and reduce complexity.
Coach and develop WL2 and WL1 talent, strengthening succession depth and organisational resilience.
Build a culture of accountability, commercial discipline, constructive challenge and continuous improvement, leading change through ambiguity while maintaining focus on the priorities that matter most.
MEASURES OF SUCCESS
Delivery against agreed turnover, market share, underlying sales growth and gross margin targets.
Forecast accuracy, in-month delivery and speed of corrective action.
Quality and speed of commercial decisions and cross-functional alignment.
Adoption and effectiveness of commercial governance, tools and decision standards.
Strength of team performance, critical-role succession and commercial capability across the business.
ALL ABOUT YOU
Essential Experience
Experience in Customer Development, Commercial Operations, Category Strategy or Customer Business Management within a complex consumer goods environment.
Strong commercial leadership experience with direct exposure to P&L management, performance governance and value creation.
Proven ability to use customer, channel and financial insights to shape commercial priorities and decisions.
Proven track…