What success looks like in this role:
Position Summary
We are seeking an experienced Manager, Infrastructure Services (Windows, VMware & Citrix) to lead the delivery, operational management, and modernization of enterprise infrastructure services supporting mission-critical business applications and end-user computing environments.
This role is responsible for managing a team of infrastructure engineers and administrators supporting Microsoft Windows Server, Active Directory, VMware virtualization, Citrix Virtual Apps and Desktops (CVAD), Remote Desktop Services (RDS), enterprise storage, and related infrastructure technologies . The successful candidate will ensure service excellence, operational stability, platform security, and successful execution of infrastructure transformation initiatives while maintaining strong client and stakeholder relationships.
Key Responsibilities
Service Delivery & Operations
Lead the delivery and support of Windows, virtualization, and Citrix infrastructure services.
Ensure adherence to SLAs, operational metrics, and client commitments.
Oversee incident, problem, change, and outage management activities across supported environments.
Drive continuous service improvement initiatives focused on availability, performance, automation, and user experience.
Manage platform lifecycles, operational risks, technical debt, and compliance requirements.
Leadership & Resource Management
Lead and mentor a team of Windows, VMware, and Citrix engineers supporting enterprise production environments.
Establish performance goals, career development plans, and succession planning strategies.
Manage workload prioritization, staffing requirements, and resource allocation across operational support and project initiatives.
Foster a culture of accountability, technical excellence, collaboration, and customer service.
Infrastructure & Platform Management
Provide leadership and governance for: Microsoft Windows Server environments
Active Directory, Group Policy, DNS, and DHCP
VMware vSphere, ESXi, and vCenter platforms
Citrix Virtual Apps and Desktops (CVAD)
Citrix Netscaler/ADC
Remote Desktop Services (RDS)
Microsoft PKI and Identity Services
Enterprise Storage and Backup Services
Server Monitoring and Management Platforms
Ensure timely patching, vulnerability remediation, and security compliance activities.
Oversee capacity management, performance tuning, high availability, disaster recovery, and business continuity readiness.
Project & Transformation Leadership
Lead infrastructure deployments, upgrades, migrations, and modernization programs.
Drive virtualization optimization, Windows platform upgrades, Citrix transformation initiatives, and infrastructure consolidation efforts.
Partner with cloud, security, network, application, and architecture teams to deliver strategic technology solutions.
Promote automation and operational efficiency through PowerShell, infrastructure-as-code, and systems management tools.
Support hybrid cloud adoption and integration initiatives.
Client & Stakeholder Engagement
Serve as the primary escalation point for Windows, VMware, and Citrix service delivery issues.
Develop and present operational reviews, performance metrics, service health dashboards, and risk assessments.
Communicate project status, service improvements, and infrastructure roadmaps to leadership and clients.
Support solution development, resource planning, budgeting, and client growth opportunities.
Success Measures
Achievement of infrastructure SLA, availability, and performance targets.
Successful delivery of modernization, migration, and transformation projects.
Reduction of operational risk, technical debt, and recurring incidents.
Improved security compliance, patch management, and vulnerability remediation metrics.
Increased automation, operational efficiency, and customer satisfaction.
Strong employee engagement, retention, and technical capability development.
Ideal Candidate Profile
The ideal candidate is a…