Community Name:
Sterling Place
The Housing Manager position is responsible for managing the operations, leasing activity, renewals, collections, financial reporting, supplies, and communications of the assigned senior living community, while maintaining a high level of customer service with all residents and potential customers. Essential Functions Statement(s)
Advises and makes recommendations through the Regional Manager (who advise the VP of Housing Services) regarding housing facility goals, objectives, programs, procedures, and policies
Reviews, implements and upholds all policies in 4350.3 HUD Handbook and Manager’s Administrative Procedures (M.A.P.), as well as all general UCH policies, procedures and manuals
Exercises judgment and decision-making authority as required, to the ultimate good of the facility and of UCH
Leases apartments once individuals have been approved, with respect to interviews, certifications and move-in paperwork for all new residents
Completes certification for new residents and recertification all current residents on an annual basis or 120 days before move-in, including background check; verifications of citizenship, DOB, income, assets, medical expenses from last 12 months; and utilizing set formula to determine rate of rent
Maintains a strong waiting list of potential applicants, communicating frequently with those currently on the list
Collects and reconciles rent each month, deposits into bank using check scanner and internal software, prints receipts
Manages monthly accounting process including: Office Duties; Reconciles invoices/bills from each assigned property; Codes invoices/bills according to department; Monitors paid/outstanding status; Utilizes voucher stamp and account number appropriately to process invoices for payment
Issues all legal notices and evictions for lease violations as necessary
Develops and manages annual operating and capital budgets for property in cooperation with the Regional Manager
Prepares and submits HUD Special Claims and vouchers
Prepares and submits Reserve for Replacement requests to HUD
Prepares and submits all reports and data required by the Central Office and the Department of Housing and Urban Development, following Enterprise Income Verification (EIV) guidelines
Coordinates with vendors/contractors as needed to resolve advanced maintenance issues or concerns
Maintains a good working relationship with all UCH staff, vendors and suppliers
Maintains all offices in good order and proper organization
Files all paperwork appropriately
Orders all office and maintenance supplies
Maintains open communication with Regional Manager and HUD
Requests guidance and training from Regional Manager as needed
Assists staff with other basic administrative and receptionist duties
Remains available to address after-hours situations/concerns
Attends all meetings as well as sits on various committees as required
Completes other duties as assigned
Follows all appropriate safety and security guidelines, procedures and protocol for residents in the Dementia Special Care Unit
Maintains appropriate, effective communication with residents, and with residents' family or other significant relationships
Participates in relevant educational and training activities as appropriate
Special Activities/Attributes--Participates in special activities as required (i.e., safety committee; mentoring/orientation/new hires; etc)
Oversees the recruiting and management of property staff
Supervises and maintains successful working relationships with all employees
Reviews and implements policies set-forth in Employee Handbook and the Personnel Policy/Practice Manual
Reviews staff Time Sheets for accuracy
Manages payroll process and records time-off
Timely submits forms to the HR department
Works with Regional Manager on concerns with staff work performance, including corrective action
Understands and upholds Corporate Compliance and HIPPA
Understands and upholds Fair Housing laws
Understands and…