The Field Manager is responsible for the operational leadership, performance, safety, quality, wellbeing and development of a team of field engineers delivering planned preventative maintenance or reactive telecoms infrastructure services across the Genesis Maintenance contract.
This is a visible, hands-on leadership role with clear end-to-end accountability for the team’s results. The Field Manager owns team utilisation, productivity, safe working, quality, compliance and customer delivery. Successes are recognised as team achievements, while failures, risks and shortfalls must be actively owned, investigated and managed through timely corrective action, coaching, performance management and escalation where required.
The Field Manager is the key link between engineers, operational planning, customers and senior management. They are expected to know their people, understand the work taking place across their area, remove barriers to delivery and create a culture in which standards, accountability and continuous improvement are consistently reinforced.
Key Responsibilities
Leadership, Accountability & Team Performance
Take full managerial ownership of the team’s operational results, including both successes and failures, and ensure performance issues are identified and acted upon promptly.
Maintain regular contact with engineers through one-to-ones, team briefings, field visits, welfare discussions and performance reviews.
Understand each engineer’s strengths, competence, workload, development needs and career aspirations, and use this knowledge to improve individual and team performance.
Manage employee relations matters including sickness, absence, wellbeing, capability, conduct, performance improvement and disciplinary processes, with appropriate HR support.
Promote a positive culture focused on accountability, teamwork, inclusion, learning and high standards.
Operational Delivery, Utilisation & Productivity
Manage engineer utilisation and productivity, ensuring available working time is planned effectively, and avoidable non-productive time is challenged and reduced.
Monitor workload, attendance, travel, job progress, completions, delays and operational risks, intervening early where delivery is at risk.
Proactively resolve resource conflicts, access issues, technical blockers and customer escalations, involving relevant support functions where needed.
Review service failures, missed commitments and repeat issues, establish root causes and implement actions to prevent recurrence.
Maintain accurate operational awareness and provide clear, evidence-based performance updates to senior management.
Quality & Right First Time Delivery
Review quality results, audit outcomes, defects, rework and recurring failure themes, ensuring findings are communicated to the relevant engineer and acted upon.
Implement coaching, briefings, targeted support and performance improvement actions where standards are not met.
Work collaboratively with the Quality Team, operational colleagues, systems teams and supply chain to resolve issues and improve field completion standards.
Ensure corrective actions are completed, recorded and followed through to effective closure.
Health, Safety & Safe Working
Ensure engineers comply with Health and Safety legislation, company procedures, client requirements, risk assessments and safe systems of work.
Conduct regular site visits, safety conversations and field engagements to verify standards in practice.
Ensure incidents, near misses, unsafe acts and safety concerns are reported, investigated and managed appropriately.
Implement corrective actions and lessons learned, and intervene immediately where unsafe working or unacceptable risk is identified.
Ensure engineers have suitable competence, equipment, PPE and information to undertake work safely.
Resource, Capability & Workforce Planning
Plan and forecast resource requirements to meet current and future operational demand.
Balance workloads across the team,…