Service Leader | 13YARN | Brisbane (ATSI Identified)
Employment Term: Maximum term, Full-Time until 30 June 2027
Location: Brisbane, Hybrid working arrangement
Remuneration: $58.37 per hour + Super + NFP Salary Packaging
Make a meaningful difference with UnitingCare
At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.
As a Service Leader, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!
This is an identified position in line with UnitingCare’s Aboriginal and Torres Strait Islander Peoples Workforce Strategy which aims to increase the representation of Aboriginal and Torres Strait Islander employees in all areas of our organisation. For this position, it is an equal opportunity measure that applicants must be of Aboriginal and/or Torres Strait Islander descent as per section 105 of the Queensland Anti-Discrimination Act (1991).
Your part in our UnitingCare team
Lead a passionate team supporting Australia's first national crisis support service for Aboriginal and Torres Strait Islander peoples.
13YARN is a national crisis support line for Aboriginal and Torres Strait Islander people, delivered by Aboriginal and Torres Strait Islander Crisis Supporters who provide culturally safe support grounded in understanding, connection and community.
We are seeking an experienced and people-focused Service Leader to lead our Brisbane-based team and support the delivery of high-quality, best-practice crisis support services.
As Service Leader, you will provide operational leadership, people leadership and training oversight to ensure the ongoing delivery of safe, effective and culturally responsive support services.
Reporting to the State-Wide Manager, you will work closely with other service leaders and stakeholders to drive service excellence, workforce capability and continuous improvement.
In this role you will be:
Leading the day-to-day operations of the service
Providing supervision, coaching and performance support to team members
Coordinating recruitment, training and rostering activities
Planning and delivering learning and development programs
Training and assessing employees in Lifeline-accredited training
Monitoring service performance, reporting and quality outcomes
Managing risk, compliance and continuous improvement activities
Supporting budget monitoring and operational planning
Building strong relationships with community, government and sector stakeholders
Driving a positive, values-based and high-performing team culture
What makes a difference for us?
You are an experienced service leader who is passionate about supporting communities and developing others to succeed.
Experience within crisis support, mental health, community services, social services or not-for-profit organisations will be highly regarded.
Tertiary qualifications in Social Work, Psychology, Social Science or a related field, or equivalent experience
Certificate IV in Training and Assessment (TAE)
Demonstrated experience leading and developing teams
Experience managing operational and administrative functions
Strong knowledge of workforce development, supervision and training practices
Experience monitoring budgets, reporting and service performance
Excellent stakeholder engagement and relationship-building skills
Strong organisational, communication and problem-solving abilities
Current QLD Driver Licence
Current Blue Card
What makes a difference for you?
Flexible work arrangements to support work-life balance
NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more…