This role is intended for fluent Mandarin-Chinese speakers, including reading and writing.
Are you ready to go uP?
We are named in Top Workplaces NYC for 2021, 2024, and 2026!
We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
We were a finalist for Best ISO of the Year by ETA in 2024
We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses
Want to learn more about our company events?
Click here: http://www.linkedin.com/in/lightup-universal-processing-62409b297
Why Should You Join Universal Processing?
You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
You are passionate to serve and support our local community and their growth
You are given one month on-the-job paid training
You get medical, vision, and dental coverage, generous PTO, and 401k
We offer periodic performance review for potential salary increase
Compensation : This is a non-exempt position, with $3,150 monthly during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500 per month .
Role Summary : Internally referred to as Partner Relations Coordinator . This role is a fully onsite position in our Plano office, 5 days a week. This position is a critical role that interacts directly with our resellers, our merchants, and supports our sales effort with our partners. This role drives reseller revenue and supports our partners from onboarding through growth.
Responsibilities:
Processing client applications for different credit card processing services, and inputs client information by using company client management system.
Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.
Checking to ensure that appropriate changes were made to resolve clients’ problems.
Help to manage Partner channel within the company; liaise between merchants, affiliates, sales members, and client support teams as necessary
Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
Serving as a liaison or translator between merchants and Priority Payment System or FirstData to resolve funding or terminal issues.
Communicate with merchants through Affiliate / Partner channel; coordinate with respective sales and client support members to solve merchant issues
Providing technical assistance and support for incoming queries and issues related to terminal hardware.
Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.
Qualifications :
Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
Bilingual proficiency in Mandarin-Chinese is required, including reading and writing.
Bachelor's degree in Business Administration, Business Management, Communications, Supply Chain Management, Operations Management, Economics, or related field is a plus
Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
Able to actively listen to clients and interact with clients in a friendly and patient manner
Able to take initiative to solve problem effectively
Self-motivated to learn new systems and installation of products
Able to accomplish tasks before deadlines and be detail-oriented
Able to work efficiently as part of a team and as an individual
Proficient with Excel and Word
About uP:
Since 2003, Universal Processing has dedicated itself…