Company: 3801 UOB Vietnam
About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Overview of the Role
Lead and oversee the Credit Administration & Control (CAC) and Loan Operations functions to ensure the effective, accurate, and efficient execution of end-to-end credit administration and control, loan servicing, and operational support activities across Wholesale Banking and other relevant business segments.
The role is accountable for maintaining a strong control environment, ensuring compliance with Group policies, regulatory requirements, and internal risk standards while delivering high-quality operational services to internal and external stakeholders. The incumbent will drive operational excellence, process optimization, people development, and transformation initiatives to support the Bank's strategic objectives and sustainable growth.
Job Responsibilities
1. Leadership and People Management
• Provide strategic direction and day-to-day leadership to the CAC and Loan Operations teams.
• Build a high-performance and customer-centric culture through effective coaching, mentoring, talent development, and succession planning.
• Ensure adequate resource planning and workforce capacity to meet business demands and service level expectations.
• Establish clear performance objectives and regularly assess team performance against agreed KPIs and productivity targets.
• Foster continuous learning, cross-training, and knowledge-sharing within the department to strengthen operational resilience.
2. CAC and Loan Operations Management
• Oversee the end-to-end execution of CAC and Loan Operations activities, including but not limited to facility documentation, conditions precedent fulfillment, limit loading, loan disbursement, maintenance, servicing, prepayment, repayment processing…
• Ensure all transactions and activities are processed accurately, efficiently, and within agreed turnaround times while adhering to relevant policy and procedures.
• Maintain robust controls over credit administration & control activities and loan lifecycle management
• Ensure timely resolution of operational issues, customer inquiries, and transaction exceptions.
• Monitor service quality and operational performance to deliver excellent customer and stakeholder experience.
3. Risk Management and Control
• Maintain a strong operational risk and control framework across CAC and Loan Operations function.
• Ensure compliance with UOB Group policies, procedures, risk governance standards, and local regulatory requirements.
• Proactively identify, assess, and mitigate financial, operational, regulatory, conduct, and reputational risks.
• Monitor and investigate operational…