Company: 1011 United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.
Job Description
Job Purpose
The role is responsible in assisting the ACG Business Middle Office – AML Control Head in strengthen AML control oversight, governance, quality and operational effectiveness within the teams under AML Controls.
The incumbent will oversee case triaging, monitoring, reporting, and SLA management while ensuring compliance with regulatory requirements (including MAS AML/CFT guidelines) and UOB internal policies. The role also drives data-driven insights, supports regulatory engagements, drive quality training program and leads continuous improvement initiatives.
Key Responsibilities
AML Control & Governance
Act as central control point for AML-related case management across SG and ROW portfolios, including NTB onboarding, periodic reviews, appeals, and CET activities
Perform gatekeeping, triaging, and escalation of cases to ensure appropriate prioritisation and risk handling
Ensure adherence to AML/CFT regulatory requirements and internal policies
Maintain consistency in control processes, documentation standards, and review quality
Control Tower Operations & Reporting
Establish and manage the centralized Control Tower to provide end-to-end visibility of AML operations
Develop and maintain dashboards and management reports covering: Case volumes, backlog, ageing profile
SLA adherence and breach tracking
Productivity of case analysts and reviewers
Provide timely and actionable management information (MI) to support decision-making
Data Analytics
Conduct data analysis to support: Case population monitoring
Workforce planning and capacity optimisation
Productivity tracking and workload balancing
Identify trends, bottlenecks, and risk areas, and recommend process enhancements and automation opportunities
SLA Management & Process Discipline
Monitor compliance with SLA timelines for key AML processes, including RFIs, RM attestations, and approval workflows
Escalate breaches and collaborate with stakeholders to implement remediation actions
Strengthen process discipline and accountability across operational teams
Regulatory, Audit & QA Coordination
Serve as central coordination point for: MAS RFIs and regulatory responses
Internal QA reviews and consolidation of findings
Coordinate drafting of regulatory submissions and audit responses
Track and ensure closure of audit and compliance issues
Program & Stakeholder Management
Lead and coordinate ad-hoc projects and strategic initiatives (e.g. dashboard enhancement, process transformation, special reviews)
Perform root cause analysis on issues, complaints, and control gaps
Maintain consolidated view of key meetings, decisions, and action items
Partner with Business, Compliance, Operations, and Technology stakeholders to drive improvements
Risk & Governance Responsibilities
Ensure adherence to Group AML/CFT policies and standards
Maintain strong risk awareness and control mindset in all activities
Identify and escalate control weaknesses, operational risks, and compliance gaps
Support audit readiness and regulatory inspections
Drive training and quality program within AML Controls
Comply with…