Company: 1011 United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
About the department:
Corporate Real Estate Services (CRES) oversees the delivery of secure, resilient, and high-performing workplace environments across UOB. Integrated Workplace Management (IWM) brings together facilities, corporate security, and enterprise services to deliver a seamless workplace experience through the integration of people, place, process, and technology.
Enterprise Services (ES) within IWM provides bank-wide shared services that support business continuity, productivity, and brand experience. These services include workplace hospitality, corporate events, mailroom and courier services, records management, asset disposal, office equipment, refreshment services, and transport support.
Job Purpose
This role provides strategic and operational leadership across Workplace Hospitality and Corporate Events, while driving integration and value creation across the broader Integrated Workplace Management (IWM) ecosystem within CRES.
The role leads both in-house and outsourced teams and manages third-party operators to deliver consistent, high-quality hospitality and event experiences that reflect UOB’s brand, service standards, and regulatory expectations. The incumbent ensures strong operational controls, financial discipline, and stakeholder engagement while driving optimisation, innovation, and sustainability in service delivery.
The role will deliver optimised utilisation of UOB-owned event spaces, deliver seamless end-to-end event and hospitality services, and lead the development of commercial and operating models that enhance cost transparency, efficiency, and user experience across the organisation.
Key Responsibilities
Enterprise Workspace and Event Space Strategy & Governance
Oversee governance, planning, and optimisation of all UOB-owned High Performance Workplace (HPW) and events spaces across the enterprise
Establish unified policies, standards, and utilisation frameworks aligned with CRES and IWM objectives Drive data-informed decision-making on space usage, demand planning, and capacity optimisation
Cross-Functional Integration Across IWM
Partner with Facilities Management, Corporate Security, Enterprise Services, Projects Management, Occupancy Strategy & Solutions, Sustainability to enable integrated service delivery Align event space operations with broader workplace infrastructure and transformation initiatives
Serve as a central coordination point across CRES functions to deliver consistent workplace and event experiences
Corporate Hospitality & Experience Operations Management
Lead and oversee day-to-day operations of HPW (Headquarters / High-Performance Workplace) hospitality services delivered through both in-house teams and outsourced partners
Ensure service continuity, operational resilience, and consistent delivery of high-quality, responsive hospitality services across all HPW environments
Drive alignment of service delivery models with broader CRES and IWM operational frameworks
Establish and continuously enhance workplace hospitality experience standards, including service protocols, interaction frameworks, and service scripts
Define escalation and service recovery protocols to effectively support high-traffic, high-utilisation…