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The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Information Technology Manager, SAS Computing
Job Profile Title
Information Technology Manager
Job Description Summary
The School of Arts and Sciences Information Technology department is hiring an IT Manager to supervise three local support providers, manage IT projects across a broad range of SAS departments, and provide direct user support for complex needs and projects.
Job Description
The University of Pennsylvania School of Arts and Sciences forms the foundation of the scholarly excellence that has established Penn as one of the world's leading research universities. We teach students across all 12 Penn schools, and our academic departments span the reach from anthropology and biology to sociology and South Asian studies.
Penn's School of Arts and Sciences (SAS) is world-renowned for exceptional faculty, innovative research, and top-tier degree programs. SAS Computing is seeking an IT Manager to join our computing team in providing excellent support to our faculty, staff, and students.
DUTIES:
Primary responsibilities include supervising three local support providers, providing direct user support for complex needs and issues, and managing computing projects across a variety of departments and centers.
As the Manager of the FBH IT team, this position has an important role in providing leadership, guidance, and hands-on support to a team of three employees. Their primary responsibility will be to ensure the delivery of exceptional IT services to faculty and staff.
Additionally, the IT Manager oversees the integration of the FBH team into broader school-wide IT initiatives, ensuring clear communication of objectives and timely achievement of deadlines. This includes involvement in projects such as information security initiatives, operating system upgrades, and software deployments.
The IT Manager is also directly involved in providing advanced technical support to clients, especially in cases where expertise and sensitivity are necessary. They also actively participate in SAS Computing teams, including the LSP managers team, where they provide updates on ongoing projects and offer support to peers in their respective roles. They are encouraged to join additional teams based on personal interests and expertise.
QUALIFICATIONS:
Required:
Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience.
Excellent customer service skills
Excellent written and verbal communication skills
Proficiency in troubleshooting Mac and Windows OSes, mobile devices, classroom A/V issues
Working knowledge of…