University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
IT Support Specialist, Wellness Support
Job Profile Title
Information Technology Support Specialist B
Job Description Summary
HireIT provides high-quality IT support services to ensure the reliable availability of computing resources for members of the University community. In addition to supporting HireIT clients, the IT Support Specialist will provide dedicated IT support to Penn Wellness, including coverage during Saturday operating hours and regular on-site support for clinical and administrative offices. This role requires the ability to work effectively in a clinical environment, maintain strict confidentiality, and adapt to the needs of a fast-paced office.
Job Description
Job Responsibilities:
Provide support coverage and endpoint management for Saturday hours. Participate on the HireIT Wellness support team during weekday hours.
Work a hybrid schedule on an alternate Tuesday-through-Saturday schedule. Occasional evening and additional weekend work may be required to meet operational and client support needs.
Analyze client requirements, provide technical guidance, and coordinate resources to support diverse business needs and objectives.
Diagnose and resolve complex technical issues involving computing hardware, software, and network services.
Review and interpret technical documentation to develop a comprehensive understanding of Penn’s diverse computing environment and supported technologies.
Develop and maintain technical documentation to communicate changes, introduce new concepts, and document policies, procedures, and best practices.
Maintain current knowledge of emerging technologies and advancements relevant to supported systems and services.
Participate in University-wide project teams, task forces, and user group meetings to support collaboration and continuous improvement.
Other duties and responsibilities as assigned
Qualifications:
Bachelor of Science and 1 to 2 years of experience or equivalent combination of education and experience is required.
Experience providing technical support for current macOS and Windows operating systems and productivity applications, preferably in an academic computing or professional services environment.
Ability to work independently, manage competing priorities, and take initiative in resolving technical issues.
Ability to thrive in a client-focused, technically driven environment while delivering responsive, high-quality support.
Flexibility and adaptability in responding to changing priorities and varied work environments.
Excellent interpersonal, verbal, and written communication…