University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.
Posted Job Title
Manager, Expense Operations & User Support
Job Profile Title
Coordinator C
Job Description Summary
The Expense Operations & User Support Manager is a key member of the Travel & Expense Management team, responsible for coordinating the support of expense operations and delivering high-quality end-user support, with a primary focus on the organization's expense management system (e.g., SAP Concur Expense). This role partners closely with employees, finance teams, and system administrators to ensure accurate, compliant, and efficient expense processing. The position emphasizes user support, issue resolution, system administration support, and the development of clear, user-friendly documentation and training resources through the organization's knowledge management platform. The ideal candidate is highly detail-oriented, technically proficient in expense management systems, and skilled at translating policies and procedures into practical guidance that promotes consistent, positive user experience.
Job Description
Job Responsibilities:
User Support & Issue Resolution
Training & Documentation
Operational Reporting & Monitoring
Access Provisioning & Controls
Accounting Support & Transaction Analysis (Corporate Card)
Compliance & Process Support
Cross-Functional Collaboration (Travel & Card)
Collaboration & Continuous Improvement
Other Duties as Assigned
Qualifications:
Bachelor's degree in Business, Finance, Accounting, Information Systems, or a related field, or an equivalent combination of education and experience.
Experience supporting an enterprise expense management system (such as SAP Concur Expense or similar platform).
Three to five years of experience in expense operations, financial operations, accounting support, shared services, or customer support.
Working knowledge of accounting principles, including expense coding, reconciliations, and financial controls.
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
Excellent customer service, written communication, and interpersonal skills.
Ability to interpret and apply policies, procedures, and internal controls.
Proficiency with Microsoft Office, particularly Excel.
Preferred :
Experience supporting enterprise ERP or financial systems (e.g., SAP, Oracle, Workday, PeopleSoft, or similar platforms).
Experience administering or supporting SAP Concur Expense or another enterprise expense management solution.
Familiarity with customer relationship management (CRM), ticketing, or knowledge management systems.
Understanding of Chart of Accounts…