Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!
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We are now looking for a Customer Service Specialist to join our EMEIA Customer Service Team for UPM Pulp. The position is located in UPM Business Hub Wroclaw, Poland.
Greetings from your future manager
“Embark on a rewarding career as a Customer Service Specialist within the UPM Pulp Customer Service team. Together, we strive to deliver outstanding service and elevate customer experience across the EMEIA region. Through your expertise, dedication, and customer-focused mindset, you will help strengthen long-lasting partnerships and contribute to the success of our customers and business. We look forward to welcoming you to our team!” - Aleksandra Jasiukiewicz, Senior Manager, Customer Operations
What you will do
Daily collaborate and communicate with customers
Handle customer contracts, orders and invoicing
Handle customer inquiries, claims and supplier questionnaires
Monitor customer stocks (incl. consignment stocks), support forecast process, sample and trial handling
Assist Sales in inquiry handling and support Sales with market, product and customer information
Initiate and control customer master data creation and quality
Support full transparency of customer requirements across internal interfaces
Support continuous improvement of customer service processes and ways of working
Who you are
You have minimum 3 years of working experience in Customer Service or similar tasks
You can establish good relationships with customers, colleagues and external partners
You have order management process knowledge, preferably also for MEIA/MEA markets
You have a good understanding of international trade and supply chain processes, supporting smooth order fulfillment
You pay attention to details, have good organizational skills and can prioritize your workload
You are customer centric, proactive and flexible
You work well as a part of the team as well as independently
You have SAP and Salesforce knowledge - it is considered an asset
You are fluent in English (any other European language is seen as asset)
This is what we offer to you
A meaningful job : We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
A caring community : Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
Development opportunities : We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
Learn about our Rewarding and our Ways of working
Additional information
This position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław.
The position holder will report to Senior Manager, Customer Operations
How to apply
Please apply via the link above and attach your CV at the latest on November 20th, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as…