Faculty of Engineering, Architecture and Information Technology / School of Electrical Engineering and Computer Science
Full-time positions with fixed term and continuing opportunities
Full-time equivalent base salary will be in the range $85,451.97 - $94,983.84 + 17% super (HEW Level 5)
Based at our St Lucia Campus
About This Opportunity
Join UQ as a Student and Academic Administration Officer and help deliver a positive experience for students throughout their university journey.
As a Student and Academic Administration Officer at UQ, you'll be at the heart of delivering services that support student success and academic excellence. Working as part of a collaborative team, you'll provide expert administrative support, solve complex problems, engage with a diverse range of stakeholders, and contribute to processes that help students thrive throughout their university journey.
Within the School of Electrical Engineering and Computer Science, you will support a large and diverse student cohort. A key focus of this role is providing accessible, face-to-face student advising through the School's drop-in service, helping students navigate their study plans and University processes with confidence. Your contribution will help students make informed decisions and progress successfully through their studies, while supporting the School's broader teaching and learning activities.
Key responsibilities will include:
Provide face-to-face student advising through the School's drop-in service, offering clear procedural guidance on study plans and referring matters requiring academic judgement or delegated authority to Academic Advisors.
Support key student and academic administration processes, including late enrolment, extension requests, deferred examinations, remarks, electronic course profiles, examination papers, grade uploads and amendments.
Coordinate student and School activities, including Student Consultative events, School thesis seminars and committee support, while maintaining accurate administrative records and systems.
Deliver exceptional service and expert advice to students, staff and external stakeholders through a range of communication channels, helping to create a positive and seamless university experience.
Coordinate a diverse range of student and academic administration activities, assessing applications, processing documentation, and responding to enquiries.
Maintain accurate, secure and confidential student records, ensuring the integrity of information of key academic and administrative processes.
Join a vibrant professional community dedicated to supporting student success. As your experience grows, you'll have opportunities to expand your knowledge across a variety of specialist student administration functions, broadening your skills, developing your career, and discovering new opportunities within one of Australia's leading universities.
About You
A relevant undergraduate qualification, or an equivalent combination of experience, education and training that demonstrates your capability in a similar environment.
The ability to confidently manage competing priorities, maintain accuracy, and deliver results in a fast-paced, high-volume administrative setting.
Strong written, verbal and interpersonal communication skills, with a talent for providing clear advice and building positive relationships with a diverse range of stakeholders.
A genuine commitment to delivering exceptional customer service, complemented by sound judgement, attention to detail, and a proactive approach to problem-solving.
Confidence in learning and navigating complex systems, databases and digital tools, with the ability to quickly adapt to new technologies and processes.
Sound knowledge and understanding of administrative processes related to student and academic administration, or relevant experience demonstrating the capacity to rapidly acquire and apply this knowledge in line with University policies and procedures.
Demonstrated…