US Conec, Ltd.
Engineering Innovation. Precision Plastics. Powering AI.
US Conec, Ltd. is a trusted, global company that prides itself on engineering excellence—creating innovative connectivity solutions that support today’s most important technologies. We foster a friendly, inclusive culture that values teamwork, creativity, and mutual respect. At US Conec, you’ll find real opportunities to grow and make a meaningful impact in a company that genuinely cares about its people and its customers. With competitive compensation, excellent benefits, and a supportive environment, this is a place where you can build your future—whether your interests lie in manufacturing, engineering, operations, or beyond.
Overview
US Conec is seeking an Applications Engineer to provide customer-facing technical training, application support, and troubleshooting expertise for our fiber optic connectivity products, connector assembly processes, and termination equipment. In this role, you will partner closely with customers, Global Sales, Product Engineering, Process Engineering, Quality, and Product Management teams to drive successful product implementation, enhance customer capabilities, and support continuous improvement initiatives.
Responsibilities
Develop and deliver technical training programs covering fiber optic connectors, assembly processes, termination equipment, inspection methods, optical testing, and manufacturing best practices
Conduct instructor-led certification programs, including multi-day classroom and hands-on training sessions at US Conec facilities and customer locations
Translate complex technical concepts into practical, easy-to-understand instruction for operators, technicians, engineers, managers, and other technical audiences
Provide remote and on-site technical support for customers, partners, and the Global Sales organization related to products, applications, manufacturing processes, and performance
Support customer product launches and implementation activities through training, process optimization, troubleshooting, and technical consultation
Investigate manufacturing and product performance issues using structured troubleshooting and root cause analysis methodologies
Analyze technical data, including optical test results, inspection findings, and process performance metrics, to identify and resolve issues
Build and maintain expertise in fiber optic connector termination processes, including fiber preparation, adhesive application, curing, cleaving, polishing, inspection, and testing
Develop working knowledge of termination equipment, tooling, and related manufacturing technologies used with US Conec products
Create and maintain training materials, certification content, technical documentation, troubleshooting guides, demonstrations, and customer-facing resources
Collaborate with Engineering, Quality, Product Management, and Sales teams to address complex customer issues and improve technical support effectiveness
Capture and communicate Voice of the Customer (VOC) insights, including customer feedback, recurring challenges, emerging requirements, and product improvement opportunities
Support new product introductions by developing training programs and technical resources that enable successful customer adoption
Track and document customer support activities, training outcomes, and significant technical findings
Promote a culture of innovation, continuous improvement, customer focus, and adherence to US Conec’s core values
Travel domestically and internationally to support customer training, technical support, and implementation activities
Must Haves
Bachelor’s degree in Engineering, Engineering Technology, or a related technical discipline
Strong technical aptitude with the ability to learn and apply complex manufacturing and engineering concepts
Experience delivering technical training, customer support, field applications engineering, manufacturing engineering, or related technical functions
Excellent verbal,…