Why join us?
We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives .
At Tobii Dynavox, you can grow your career within a dynamic, global company that has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.
Candidates must reside within the Eastern or Central Time Zone. This is a remote position that requires occasional travel to our Pittsburgh corporate office as needed.
Work Schedule: Monday–Friday, 8:00 AM–5:00 PM EST
What you'll do:
The Manager, Funded Collections leads the operational performance, people, controls, and continuous improvement of funded insurance collections. The role is accountable for timely and accurate account follow-up, adjustment and write-off governance, denial and appeal resolution, documentation quality, cash acceleration, aging reduction, and compliance across Medicare, Medicaid, commercial payer, and patient receivables. The Manager partners across Funding, Billing, Finance, Accounting, Customer Service, Compliance, Sales, and Technology to resolve barriers throughout the order-to-cash lifecycle. The role is also designed to build the operational breadth, financial understanding, people leadership, and cross-functional partnership needed for potential progression to Senior Manager, based on sustained performance, demonstrated readiness, organizational need, and company promotion practices.
As a Manager, Funded Billing & Collections, you will be responsible for:
1. Funded Collections Leadership
Lead daily and monthly Funded Collections operations, establish priorities, balance workloads, and ensure timely execution against cash, aging, denial, appeal, productivity, and quality objectives.
Create clear performance expectations, operating routines, escalation pathways, and accountability across collectors and team leads.
Monitor portfolio risk and trends, identify barriers to collectability, and implement corrective action plans.
Ensure funded insurance balances are worked consistently and supported by complete account documentation and appropriate follow-up.
Provide leadership visibility into performance, risk, resource needs, and improvement opportunities.
2. Adjustment and Write-Off Governance
Own and maintain a standardized process for preparing, submitting, reviewing, documenting, approving, and entering contractual, small-balance, and bad-debt adjustments.
Ensure account reviews validate the patient and chart number, date of service, equipment or HCPCS code, payer, adjustment reason, requested amount, balance location, and supporting documentation.
Ensure OMI, AMD notes, EOBs or remits, authorizations, payer correspondence, claim history, and other relevant documentation are reviewed and retained as required.
Oversee management review and accurate entry of approved insurance write-offs in AdvancedMD, including the appropriate source, date of service, code, and amount.
Maintain approval controls and route requests according to established authority thresholds.
Ensure rejected requests are returned with clear feedback and corrected within established turnaround expectations.
Identify repeated payer, network-status, timely-filing, billing-method, primary or secondary coverage, and unapplied-cash issues and escalate systemic concern
3. Denial, Appeal, and Receivable Performance
Lead strategies to resolve denials, underpayments, authorization issues, timely-filing concerns, coordination-of-benefits issues, and other payer barriers.
Ensure appeals…