Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
We are currently seeking a talented Designer for either our San Antonio, TX, corporate headquarters or our Plano, TX, location.
As a dedicated Designer, you will contribute to high-performing, cross-organizational teams, applying your knowledge and experience in human-centered design. You will support research, ideation, concepting, prototyping, testing, and delivery for moderately complex Member and Employee experiences in a data-informed, Agile environment. You will demonstrate the value of design by collaborating with team members to develop, refine, and deliver solutions aligned with member needs.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio or Plano, TX. Relocation assistance is not available for this position.
What you'll do:
Identifies and documents business problems to help shape a solution for moderately complex cross-organizational projects.
Contributes ideas and embed facilitates with cross-functional stakeholders during human-centered design sessions and group discussions.
Collaborate with team members to ensure work meets agreed upon business requirements.
With guidance, provides support during all parts of their workstream from discovery to implementation of design artifacts and prototypes.
Supports human-centered research efforts and the synthesis of research findings to determine a direction that aligns with member and employee needs.
Creates and documents design assets with guidance, leveraging competency in interaction design, visual design and/or content design.
Participates in critiques and design reviews to offer and receive relevant and focused feedback.
Demonstrates a foundational understanding of human-centered and service design principles and methodologies.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of relevant education and/or experience.
2 years of relevant on-the-job experience in a Product Design, UX Design, Service Design or Design Research role delivering complex design systems for web and native applications.
A portfolio that demonstrates experience designing digital experiences for mobile and web-based applications.
Experience developing facilitation, collaboration and consensus building skills.
Demonstrated proficiency with standard design and workplace applications.
including industry standard design, prototyping, and collaboration software and Microsoft Office Suite.
Demonstrated understanding of new technologies and best practices in website navigation, browsers, mobile patterns, information architecture and usability.
Demonstrated experience designing user interfaces for web and mobile applications (iOS, Android, etc.).
Developing written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
Highly motivated, engaging and able to work effectively within a team environment, always delivering results on time.
Quick learner with solid organizational and prioritization skills.
What sets you apart:
Proficiency in Figma and prototyping for native, desktop, and web experiences.
Experience with…