Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
We are seeking a dedicated Instructional Designer I (Mid-Level) - Bank.
We offer a flexible work environment that requires an individual to be in the office 4 days per week . This position must be based in our San Antonio, TX office. Relocation assistance is not available for this position.
What you'll do:
As an Instructional Designer I (Mid-Level) - Bank you will partner with business leaders and Learning Performance Consultants to gather and validate learning requirements (performance requirements, measures of success, terms and conditions). You will perform analyses, design and develop learning curriculum to improve performance of USAA employees. You will assess the learning outcomes that need to be developed, understand the performance expectations and gaps, and assist in deriving the appropriate learning solution.
Designs, develops and maintains interactive facilitator-led, virtual and online content that meets the learning needs of the business.
Organizes course content to produce curriculum that meets learning needs of the business.
Develops and manages timelines and milestones.
Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness.
Creates learning objectives, storyboard or design documentation and learning approaches targeted to business goals and requirements.
Completes peer-to-peer reviews to ensure consistency, quality, and appropriate use of course content guidelines.
Collaborates with 3rd party vendor team to manage and engage third party vendor relationships to provide appropriate learning solutions to specific audiences.
Applies understanding of the business, its products, and processes to reshape content for changing needs.
Reviews work in partnership with contract designer to ensure deliverables are aligned with business requests.
Collaborates with Learning Performance Consultants (LPC) to gather information and provide design recommendations.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
Bachelor's degree; OR 4 years of relevant education and/or experience.
4 years progressive work experience in instructional design projects to include knowledge and application of instructional design methodologies and multi-media development technologies.
Demonstrated organizational and project management skills with ability to apply concept solutions to every project.
Strong communication skills with demonstrated ability to communicate with all levels of management and staff.
Proficient experience with instructional authoring tools (i.e., Articulate Storyline 360, Adobe Creative Cloud to include Captivate, Microsoft PowerPoint and Word, Zenarate, and QuestionMark) and other learning technologies.
What sets you apart:
Strong graphic and learning experience design skills, including simulations and practical application that make complex concepts easy for adult and new-hire learners to understand.
Deep expertise in learning theory and instructional design methodology, including Gagné’s Nine Events, Knowles’ Adult Learning Theory, Bloom’s Taxonomy, Mayer’s Multimedia Principles, Kirkpatrick’s Four Levels of Evaluation, and Action…