At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Job Description
What is the purpose of this Role?
Telesales Agent is a person signing contracts with new clients in order to increase the amount of acquired merchants, turnover and profits. They present the offer and makes sales during the call or email to win new small to medium sized Elavon cusomers via telephone or mail. This person also supports processes focused on customers’ database maintenance.
Which jobs(s) does this Role report to?
Direct line reporting:
CAM Manager
Fitness & Probity
This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011.
1. Accountabilities for your role - what are you expected to do?
Establishing contacts with potential customers.
Making sales calls; selling a full range of merchant processing products and related services.
Proactively probing to determine the prospective customer’s needs, identifying sales opportunities, and obtaining information about the customer.
Explaining features and benefits of products and services for purposes of creating new sales opportunities.
Initiating follow-up calls to ensure customer win and satisfaction.
Signing agreements with new customers (card acceptance).
Identifying and reporting of operational problems that could lead to loss of customer.
Identifying opportunities, threats and advocacy related activities.
Answering inquiries and requests and researching and resolving problems, possibly involving other areas to resolve issues.
Interfacing with other sales staff to ensure referrals are responded to in a timely manner, supporting Partner Managers on inbound customer related inquiries.
Communicating organization’s policies, procedures and practices to customers.
Assisting other areas with inbound calls during peak periods.
2. Competencies for your Role - how are you expected to behave?
Customer Centricity
Build strong customer relationships and deliver customer centric solutions.
Drive for results
Hold self and others accountable to consistently achieve meaningful results.
3. Ethics and Trust
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts him or herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts; accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes
3. Qualifications Required to perform your Role?
Fluency in the German language at…