The Opportunity
The University of Southern California’s (USC’s) Information Technology Services is seeking a talented Senior Business Analyst with an exceptional commitment to service excellence to join its team. As the Senior Business Analyst, you will be an integral member of the Product Strategy and Design team, collaborating with diverse and talented team members to help solve multidimensional information technology problems, improve customer experience, and generate value for our campus stakeholders across a broad base of departments and constituencies.
The Senior Business Analyst provides essential support for payroll operations including configuration of the Workday system for timekeeping, payroll, payroll accounting, and payroll tax.
THE WORK YOU WILL DO
The Senior Business Analyst leads the planning, design, and configuration of the Workday system for university central payroll. This role owns requirements, conceptualizes designs, and influences future state business processes in support of accurate and timely pay processing. This role leads collaborative efforts across a broad range of business partners and stakeholders including students, faculty, and staff. The Senior Business Analyst effectively documents current and future state processes, tests the effectiveness of developed solutions, and enables the adoption of new business processes through training support.
The Senior Business Analyst:
Leads planning, design, and conception of university applications’ functionality. Owns requirements, conceptualizes designs, and influences future-state business processes in support of core organizational functions for the university. Communicates and presents recommended improvements and solutions to business processes and decision-making rationale. Delivers engaging experiences that balance customer needs, business goals, and technical realities by working collaboratively across the organization, with fellow analysts and others (e.g., user experience researchers, product managers, designers, developers).
Develops Human Centered Design (HCD) processes and approaches to deliver a broad range of sustainable solutions. Engages in standard business analysis methodology, outlining problems, opportunities, and solutions, and identifies process-improvement efforts across the organization.
Builds and delivers design solutions that meet customer needs and expectations. Leads user research efforts to gain understanding of customer and stakeholder pain points, challenges, and needs.
Maintains currency on emerging technologies and approaches, leveraging the latest industry knowledge to drive innovation and continuous improvement for the organization. Seek opportunities for innovation and maximizing system functionality by continually developing skills, knowledge, and abilities.
Delivers high-quality project analysis documentation (e.g. business requirements, scope matrices, use cases, future state proposals, user acceptance technology [UAT] plans). Actively mitigates risk by owning tasks, resources, and changes. Enables the release management process by anticipating risks and providing strategic recommendations for releases.
Leads collaborative engagement efforts with a broad range of business partners and stakeholders, including students, faculty, and staff, to solve issues productively and comprehensively. Utilizes leading practices to effectively anticipate, prioritize, analyze, and articulate problems, evaluate and document problem alternatives, manage constraints, and suggest interim and long-term solutions.
Aids the cultivation of an inclusive environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately. Builds and maintains collaborative relationships with diverse groups of peers, team members, and leadership. Actively embodies ITS values and behaviors (e.g., accountability, ethics, best-in-class customer service).
Collaborates with team members and management, implementing effective…