Job Title:
Clinic and Clinical Program Manager
Job Summary:
The Clinic & Clinical Program Manager provides operational and programmatic leadership for the University of San Francisco Center for Community Counseling and Wellness (CCCW) and the MFT/PCC clinical training program. Working with clinic and clinical training leadership, the Manager plans, administers, evaluates, and improves clinic operations and clinical training systems, including client access and referral processes, clinic systems and workflow, trainee and associate operations, community partnerships, clinical placement agreements, compliance processes, program data, and operational planning.
The Manager exercises discretion and independent judgment in evaluating significant operational and programmatic issues, establishing priorities, developing and implementing procedures, recommending improvements, and resolving complex administrative and partnership matters. The Manager serves as a key advisor and operational resource to leadership and represents CCCW and the MFT/PCC clinical training program with students, faculty, University administrators, community organizations, clinical placement sites, clients, and other stakeholders, determining when matters require consultation with or escalation to appropriate University leadership or offices.
Full Job Description:
Center for Community Counseling and Wellness
Clinic Operations and Program Administration
Manage the day-to-day administrative and operational functions of CCCW and exercise independent judgment in establishing priorities, resolving operational problems, and ensuring effective delivery of clinic services.
Evaluate clinic workflows, administrative systems, client-access procedures, and operational practices and develop and implement recommendations to improve efficiency, quality, accessibility, and client experience.
Oversee client management systems, operational databases, clinic records systems, scheduling infrastructure, office utilization, and other administrative systems necessary for effective clinic operations.
Establish administrative workflows and priorities for use of clinic offices, meeting spaces, technology, equipment, and other resources.
Evaluate operational and facility needs and make recommendations regarding allocation of clinic resources, technology, equipment, supplies, and services.
Serve as a primary operational resource for trainees, associates, supervisors, staff, and clinic leadership regarding clinic procedures and administrative practices.
Exercise judgment in resolving unusual or complex operational situations for which established procedures do not provide sufficient direction, consulting clinic leadership when matters involve clinical decision-making or significant institutional risk.
Client Access, Referral Systems, and Community Partnerships
Manage and evaluate the clinic's client access, referral, intake, and case-assignment systems in collaboration with clinical leadership.
Analyze referral patterns, client demand, capacity, waitlists, service utilization, and community needs and recommend changes to clinic operations and outreach strategies.
Develop and maintain strategic relationships with community organizations, healthcare providers, schools, government agencies, nonprofit organizations, and other referral partners.
Represent CCCW in operational discussions with community partners and resolve partnership issues within the scope of the position's authority.
Evaluate potential community partnerships and make recommendations to clinic leadership regarding opportunities that advance the clinic's mission, accessibility, visibility, and sustainability.
Develop and implement outreach strategies designed to increase awareness of CCCW services and strengthen referral networks.
Training, Workforce, and Program Development
Plan and coordinate the operational components of professional development and training programs for trainees, associates, supervisors, and other clinic…