Job Title:
Office Assistant V, Law Financial Aid
Job Summary:
The University of San Francisco School of Law is seeking an adaptable, dependable, detail-oriented, and responsive individual with strong collaborative and customer service skills to assist the Law Registrar’s Office in providing a welcoming and problem-solving approach to law students, staff and faculty. The successful candidate will be an integral part of providing comprehensive and timely customer service, completing multi-part document and data requests from internal and external constituents, ensuring the academic integrity of student records, administering exams, providing classroom technology support, and working with confidential and sensitive information. The Office Assistant is a key member of the Law Registrar team and reports to the Law Registrar.
Full Job Description:
Job Summary:
The University of San Francisco School of Law is seeking an adaptable, dependable, detail-oriented, and responsive individual with strong collaborative and customer service skills to assist the Law Registrar’s Office in providing a welcoming and problem-solving approach to law students, staff and faculty. The successful candidate will be an integral part of providing comprehensive and timely customer service, completing multi-part document and data requests from internal and external constituents, ensuring the academic integrity of student records, administering exams, providing classroom technology support, and working with confidential and sensitive information. The Office Assistant is a key member of the Law Registrar team and reports to the Law Registrar.
Job Responsibilities:
Serves as a first contact in an office with heavy student, staff, and faculty traffic; provides excellent customer service to students, faculty, staff, and alumni via email, telephone, and in-person inquiries
Interacts with and serves as a resource for staff, faculty, and students in interpreting policies and procedures related to all registrar services and programs. Composes appropriate and effective communication to students, staff, and faculty members. This requires tact and clearly thought-out messages. Ensures message is communicated to the appropriate audience.
Receives, screens, and generates correspondence and processes forms such as transcript requests, letters of good standing, enrollment verifications, graduation verification, character & fitness certifications, bar certifications, etc. from students, faculty, and staff in relation to students’ academic records.
Ensures the quality and accuracy of academic records. Researches, analyzes and corrects inaccurate or incomplete student records. Acts as a liaison with other departments within the law school and the University, including high level staff.
In conjunction with members of the Faculty Services Office, delivers pre-semester classroom technology training to new faculty, provides in-classroom tech support to all faculty during the first two weeks of classes, serves as ongoing classroom technology support as needed, and troubleshoots time sensitive classroom technology issues that arise.
Creates, coordinates, schedules, and collects four week feedback forms and end of semester course evaluations, ensuring participation by all students. Organizes, formats, and returns completed feedback forms and course evaluations.
Provides room scheduling software training and acts as a liaison to faculty, staff, and students by providing them assistance and room booking policy and procedural information; processes room requests, and responds to room inquiries.
Updates, maintains, and review office forms, looking for ways to improve the process, efficiency, and expand the use of technology to aid the ease and submission of forms.
Provides staff support for the major curricular functions including registration, exam preparation and administration, degree audits, degree conferral, diploma ordering, the collection and verification of book…