Job Posting Title:
Director, Environmental Services ----
Hiring Department:
Dell Medical School ----
Position Open To:
All Applicants ----
Weekly Scheduled Hours:
40 ----
FLSA Status:
Exempt from FLSA ----
Earliest Start Date:
Immediately ----
Position Duration:
Expected to Continue ----
Location:
AUSTIN, TX ----
Job Details:
PURPOSE
The Director, Environmental Services (EVS) leads the enterprise custodial/environmental hygiene, waste and textile programs across inpatient, ambulatory, and procedural settings to ensure a clean, safe, regulatory‑compliant environment that supports high-quality care and patient experience (e.g., HCAHPS cleanliness). Reporting to the Chief Facilities Officer, the EVS Director develops strategy, budgets, staffing models, and performance systems and is accountable for EVS operations, disinfection standards, regulatory/accreditation readiness (CMS/TJC), training, technology/analytics (bed turnover, QA audits), vendor/contract management, construction/ICRA support, and emergency preparedness.
RESPONSIBILITIES
Leads EVS Strategy & Governance
Develops annual EVS strategic plan, scope of services, policies, and KPIs (e.g., ATP audits, HCAHPS cleanliness).
Leads EVS operational readiness activities for new facilities, including pre‑opening staffing plans, workflow mapping, training programs, policy/SOP development, equipment selection, and regulatory activation support.
Chairs/participates in Environment of Care and interdisciplinary quality forums.
Establishes dashboards and reporting cadence for executives and site leaders.
Directs Daily EVS Operations
Manages service delivery for patient care units, ORs/procedural areas, clinics, public/administrative spaces, and support areas.
Standardizes cleaning/disinfection methods and room turnover workflows (e.g., terminal cleans).
Oversees dispatch/bed control for cleaning requests and patient throughput.
Ensures Infection Prevention & Regulatory Compliance
Implements CDC environmental cleaning principles; ensures product selection per EPA registered lists and label contact times.
Maintains readiness for Joint Commission/CMS surveys; leads corrective actions.
Partners with Infection Prevention on evidence‑based protocols, isolation practices, and surveillance feedback.
Partners with Facilities, Construction, and Infection Prevention to design and monitor ICRA plans during construction, commissioning, and activation of new hospital spaces.
Manages People, Staffing, & Training
Designs EVS staffing models/productivity standards; deploys AHE methodologies/tools.
Hires, develops, and evaluates leaders, supervisors, technicians; promotes an environment of safety and recognition.
Implements onboarding, CHEST/CSCT tracks, and ongoing competency validation.
Leads cross‑functional change management to align clinical, perioperative, ambulatory, and support stakeholders throughout build and go‑live.
Drives Patient Experience & Service Excellence
Executes scripting/rounding to improve cleanliness perceptions and courtesy.
Monitors HCAHPS domain performance; implements targeted improvement plans.
Collaborates with Nursing and Patient Experience to address feedback in real time.
Oversees Budget, Contracts, & Supply Management
Builds and manages operating/capital budgets; optimizes labor (largest EVS cost), supplies, and equipment lifecycle.
Manages vendor contracts (chemicals, equipment, waste, textiles); ensures value and compliance.
Benchmarks cost and performance (e.g., cost reports, industry surveys).
Conducts formal evaluation of EVS delivery models (in‑house, outsourced, hybrid or technology‑enabled) using cost, quality, risk, and regulatory criteria; prepares system recommendations.
Implements Technology, Quality, & Analytics
Uses QA tools (fluorescent marking/ATP), CMMS/bed management systems, and real‑time location/services data.
Conducts audits, trend analyses, and corrective action tracking.
Evaluates advanced cleaning technologies (e.g., electrostatic application,…