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Job Requisition ID:
2026-03918
Time Type:
Full time
Employee Group:
Staff
Job Category:
Academic Delivery Support
Employment Type:
Temporary
Department:
Co-operative and Experiential Education - Work-Integrated Learning Courses
Hiring Range:
$67,688.63 - $84,610.79
Posting Information:
This posting is for an existing vacancy.
Term: 16 months
The internal posting deadline for this position is Thursday, November 19, 2026 at 11:59PM
This position is being offered as a Secondment or contract opportunity.
This is a Career Path position. The final level will be determined based on demonstrated skills and experience.
Anticipated hiring ranges:
• USG 8: $72,523 - $90,654
• USG 9: $78,959 - $98,699
• USG 10: $85,980 - $107,475
Job Description:
Primary Purpose
This position was created to provide a broad range of instructional support to the Professional Development Program (WatPD) and leadership and continuity across academic terms within the Professional Development (PD) courses. The primary responsibility of an Instructional Support Coordinator (ISC) is to lead the various course teams in WatPD. The details of the support and leadership provided by the ISC vary based on the needs of a specific course, the needs of a particular course team, and the level of the ISC.
Key Accountabilitie s
Course Operations
Determine the marking and day-to-day needs required to support the delivery of a particular course
Ensure the TAs have the required resources to support the course
Schedule, organize and attend marking meetings
Suggest and test revisions to current marking rubrics
Calibrate marking efforts
Handle informal requests for grade revisions/appeals
Assist in the investigation of potential academic integrity offences
Supervision and Relationship Managemen t
Participate in the hiring of co-op students and part-time markers and contribute to the onboarding and training each term
Supervise and mentor the teaching assistants (TAs) and part-time markers hired to support a particular course
Complete mid-term and end of term evaluations for our co-op students
Provide regular updates to the instructor/course author about student progress
Student Support
Respond promptly and professionally to student concerns
Handle email inquiries/requests and discussion board posts that are beyond the scope of a TA
Handle requests for exceptions (e.g. illness, death in family)
Inform the Associate Director/Director of changes/trends in student support issues; suggest improvements to the student support system
Course Development
Identify course improvement opportunities and implement approved changes
Assess course content and assessments to ease instructional challenges
In consultation with the instructor/course author and Associate Director, and applying best practices of online learning, instructional design and pedagogy, implement revisions/improvements to current course materials and assessments
Technology and Online Pedagogy
Identify and understand current/available technologies in online education
Understand the function and set up of a particular course within the University of Waterloo’s Learning Management System (LMS)
Effectively design course administrative set up to facilitate the smooth operation and delivery of a large course
Liaise with campus partners regarding issues with the LMS
Required Qualifications
Education
Completion of a Bachelor’s Degree. Degree in education an asset.
Experience
Demonstrated time management skills and experience maintaining schedules for project deliverables.
Proven strength in…