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Job Requisition ID:
2026-03893
Time Type:
Full time
Employee Group:
Staff
Job Category:
IT Support
Employment Type:
Temporary
Department:
Office of the Registrar - Records Communications
Hiring Range:
Posting Information:
This posting is for an existing vacancy.
Term: 16 months
This position is being offered as a Secondment or contract opportunity.
The internal posting deadline for this position is November 19th, 2026, at 11:59PM.
This is a Career Path position. The final level will be determined based on demonstrated skills and experience.
Anticipated hiring ranges:
• USG - $56,494-$70,617
• USG - $61,954 -$77,443
Job Description:
Primary Purpose
Systems Operations Specialists (Specialists) are responsible for systems support through production work. This position is the intermediary between Business Systems Analysts and Records Assistants/Admissions Assistants, providing processing support, specialized coding, and query support.
Key Accountabilities
Production and Processing Support
Responsible for the timely management and execution of daily processes and daily data feeds (e.g., Co-op, milestones, work reports, etc.) to support work of the Registrar’s Office and campus partners
Responsible for scheduling, maintenance, and support for regular data interfaces with other campus enterprise systems (e.g., WaterlooWorks, Learn, Watcard, Faculty systems, data warehouse, etc.); as well as external systems (e.g., ONCAT, eCampusOntario)
Ongoing maintenance of catalog; coding Senate-approved changes to courses, academic plans, and policies
Generation of queries and reports for distribution to registrarial staff, faculties and departments
Identifies interface errors to Supervisor
Collaborates with IST to resolve systems issues
Supports Undergraduate Calendar maintenance processes, including oversight of the preface notes, course index page, and making the courses go live
Supports Records & Systems Team processes such as term activation, appointment coding, academic progression, etc.
Assists the Records Systems team during system upgrades and participates in assessing system enhancements; when assigned to a project, duties may include:
Provides testing support
Collects user requirements;
Reviews business system design proposals.
Creates and maintains enrolment requisites to manage access to classes
Determines best practice and documents guidelines for AA coding (including the use of course lists, requirements and requirement groups)
Support Grade Point Average calculations during the AP process
Acting as a resource regarding complex enrolment issues; analyzes and resolves requisite issues
Training and Documentation
Documenting operational business processes and procedures
Support for training in specialty of portfolio
Act as a resource for Records team, and Systems Analysts
Analyzing, reviewing, and maintaining the student information system documentation
Provides coding advice and processing updates to the Records/Admissions Team
The Operations Specialist portfolio will be comprised of a combination of the following activities:
Records Interfaces
Class enrolment, academic progression and degree audit, convocation processes
Milestone coding (WHMIS, English Language Proficiency, Co-operative Work Terms and Work Reports, etc.)
Manage grade submission at end of each term, including system/technical support for faculty and staff related to the grade upload process (both undergrad and grad); generation of grade rosters
Responsible for Academic Advisement template coding (course lists that…