- Where
- Brierley Hill, United Kingdom
- Level
- Mid
Account Manager - Energy
1. Sales Growth & Business Development
Activities
Prospect for new business opportunities
Recognize and act on sales opportunities
Deliver proactive sales efforts and organize face to face meetings
Support internal and external sales teams
Results/KPI’s
Sales revenue growth
New customer acquisition
Number of customer visits & calls
Customer retention rate
2. Account Management
Activities
Manage allocated customer accounts
Build strong customer relationships
Identify key contacts at customer organisations
Provide account ownership and issue resolution
Results/KPI’s
Customer satisfaction
Customer account growth
Accuracy of CRM data
On-time resolution of customer issues
3. Sales Strategy Implementation
Activities
Plan work in line with sales strategy and company values
Implement campaigns and sales activities efficiently
Coordinate cross-functional collaboration and projects
4. Reporting & Systems Management
Activities
Monitor and report sales performance internally and to customers
Register orders
Maintain customer data in CRM/SAP
5. Continuous Improvement & Professionalism
Activities
Undertake improvement initiatives
Work calmly under pressure and meet tight deadlines
Take on extra duties when required
Results/KPI’s
Achievement of development goals
Manager feedback
Flexibility and task completion under pressure
Experience
You have at least 5 years of experience in a commercial role, in selling technical packages of products and services, where you were in direct contact with different types of customers.
Knowledge of MS Office (especially Excel) and CRM software is required;
Proven experience in selling complex packages or projects, both products and services in an environment where making decisions is complex and the customer is not always the end user.
Three to five years documented experience as an Account Manager.
Several years documented experience of B2B sales, often of complex solutions.
High social competence.