As a functional application administrator within the Ship Management Department (SMD), you contribute to a stable, future-proof application environment that supports our Planners and other users worldwide. You work closely with fellow functional application administrators and act as a bridge between the business, including planners and other end users, and IT. You ensure that the application fully supports business processes and is continuously improved.
Your responsibilities include:
Acting as a liaison between users and IT to ensure the application aligns optimally with business processes;
Solving cross-team and more complex application issues;
Providing functional support for (complex) requests from planners and other users;
Proactively identifying bottlenecks together with key users and answering functional questions;
Supporting the testing of new functionalities and keeping relevant documentation up to date for both business and technical teams;
Escalating issues when necessary and collaborating with vendors and technical teams;
Ensuring the application complies with internal policies and external regulations;
Actively communicating with stakeholders about changes, updates, and incidents.
With your contribution, you ensure that planners and other end users can work efficiently without unnecessary complexity, and that the collaboration between business and IT runs smoothly.
YOUR WORKPLACE
You will be part of the Ship Management Department, operating in an international environment with stakeholders around the world. Your base will be our headquarters in Rotterdam, overlooking the river Maas.
We offer a hybrid working environment (based on full-time employment: 3 days at the office and 2 days from home) and facilities such as an in-house gym to start or end your workday in an active way.
You are an analytical and proactive Functional Application Specialist who takes ownership and stands your ground. You are not afraid to take a position and are able to bring others along in your vision and proposed solutions. You are a full-fledged sparring partner for both the business and IT and know how to translate complex issues into clear and practical solutions.
As the functional owner of the application, you take responsibility for the quality, continuity and further development of the system. You are interested not only in the day-to-day operation, but also in understanding the impact of decisions on processes, users and the organisation as a whole.
Stakeholder management is an important part of the way you work. You share relevant information, seek alignment, move easily between different teams, disciplines and organisational levels, and know how to bring different interests together. You are a strong sparring partner for key users, colleagues, IT and suppliers, and you know when to connect people and when to make clear decisions.
You have strong communication skills and can explain complex topics clearly to both technical and non-technical stakeholders. You switch easily between Dutch and English, both verbally and in writing, and feel comfortable working in an international environment.
In addition, you bring:
A completed HBO-level education or equivalent working and thinking level.
Several years of experience in a similar role, preferably within a larger and complex organisation.
Demonstrable experience in functional application management and end-user support.
Experience with Workforce and Resource Management systems or an affinity with the maritime sector is a plus.
Experience in functional data management and an understanding of system dependencies are a plus.
Knowledge of application modules, roles and authorisations.
Preferably knowledge of IT Service Management, such as ITIL Incident, Problem and Change Management.
Excellent command of both Dutch and English, both verbally and in writing.
Strong communication and stakeholder management skills.
A proactive attitude, analytical mindset and attention to detail.
Willingness…