Job Title
General Service Site Manager
Job Description
About Vanderlande
Vanderlande is a global leader in logistics process automation, specializing in automated material handling systems for airports, warehouses, and parcel operations. Our innovative solutions help move millions of products and pieces of luggage around the world every day. With a strong focus on technology, collaboration, and continuous improvement, we are committed to delivering reliable solutions for our customers while providing meaningful career opportunities for our employees.
Vanderlande is responsible for the Service & Maintenance of the Baggage Handling System at the Los Angeles International Airport (LAX).
Position Summary:
The Senior Operations & Maintenance Manager owns the safe, compliant, and profitable execution of the site service contract. This leader is accountable for business performance, including delivery against contractual obligations, KPI/SLA results, budget and margin targets, workforce productivity, maintenance quality, and customer satisfaction. The role provides clear direction to the site leadership team, establishes measurable expectations, reviews performance routinely, and takes timely corrective action when results fall below plan. The manager also represents Vanderlande in customer, airline, airport, TSA, and other stakeholder meetings related to the operation and maintenance of the BHS, and associated systems.
Essential Functions (Job Duties and Responsibilities):
The Senior O&M Manager is accountable for translating contractual and business requirements into measurable site results. Responsibilities include, but are not limited to:
Business and contract performance – Own contract execution, commercial performance, customer commitments, and the site operating plan. Develop and execute the site business plan to achieve revenue, margin, cost, cash, productivity, and customer-performance targets in collaboration with Sales, Finance, and regional leadership.
Own safe, effective, compliant, and profitable delivery of all contract obligations, KPIs, SLAs, milestones, reporting requirements, and customer commitments.
Allocate internal and external resources based on business priorities, contractual risk, workload, and return on investment to deliver the best value to the customer and Vanderlande.
Build effective customer relationships at all levels while setting clear expectations, protecting contractual position, and resolving performance or commercial issues promptly.
Drive effective cross-functional decisions, secure required resources, assign clear owners and deadlines, and escalate unresolved risks before they affect safety, service, cost, or customer commitments.
Establish a disciplined performance-management cadence. Review leading and lagging indicators, identify the biggest performance gaps, and ensure corrective actions are owned, time-bound, and sustained.
Provide accurate weekly and monthly business reviews covering KPI/SLA performance, safety, reliability, labor productivity, financial performance, risks, forecast, and recovery actions.
Oversee/coordinate site surveys and site preparation for system installations in advance of deployments.
Act as the contractual liaison between Vanderlande and the customer. Maintain disciplined scope and change control, ensure variations are documented and approved, and support timely billing and commercial recovery.
Act as representative for operational and safety meetings with the airport, TSA, and airlines, or any other government entities that are clients
Develop and implement procedures for contract management and administration in compliance with company policy. As appropriate, contribute to or influence company policies. Set and enforce maintenance quality standards. Hold leaders and technicians accountable for workmanship, schedule compliance, documentation accuracy, repeat failures, and timely completion of corrective actions.
Lead regular customer performance reviews with…